A content-analytic study of the advantages and disadvantages of process modelling

Abstract

Using data from twelve in-depth interviews with practising consultants, this paper presents a content-analytic \tstudy of the advantages and disadvantage of process modelling. Based on the interview data, we have two \tconclusions about the value of process modelling. First, that process modelling is useful, primarily for \tunderstanding and documenting business processes, but also for planning implementation projects. The major \tdownside of process modelling is the risk of over analysis. Second, although vendor-supplied reference models \tmay not be used much in implementation projects, process models themselves are still valuable for developing \tshared understandings of processes and planning software implementation projects.

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