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The Influence of Service Quality, Religious Commitment and Trust on The Customers� Satisfaction and Loyalty and Decision to Do The Transaction in Mandiri Sharia Bank Of Jawatimur
16 references·0 citing·44 second hop
The Influence of Service Quality, Religious Commitment and Trust on The Customers� Satisfaction and Loyalty and Decision to Do The Transaction in Mandiri Sharia Bank Of Jawatimur (2017)The Influence of Service Quality, Religio…Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)Understanding customers' repe…Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents (2012)Re-examining the influence of…Consumer Behavior: Building Marketing Strategy (2010)Consumer Behavior: Building M…Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)Service quality, relationship…Determinants of halal meat consumption in France (2007)Determinants of halal meat co…Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Service quality, customer sat…Building Effective Online Marketplaces with Institution-Based Trust (2004)Building Effective Online Mar…Business Research Methods (2003)Business Research MethodsService loyalty (2002)Service loyaltySwitching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services (2000)Switching costs, alternative …Service quality perspectives and satisfaction in private banking (2000)Service quality perspectives …Brand Awareness Effects on Consumer Decision Making for a Common, Repeat Purchase Product: A Replication (2000)Brand Awareness Effects on Co…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)Investigating drivers of bank…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 2004Building Effective Online Marketplaces with Institution-Based Trust2,511 cited
  • 2003Business Research Methods2,327 cited
  • 2002Service loyalty1,549 cited
  • 2012Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk1,332 cited
  • 2010Consumer Behavior: Building Marketing Strategy1,131 cited
  • 2007Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty813 cited
  • 1998Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction804 cited
  • 2000Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services723 cited
  • 2000Brand Awareness Effects on Consumer Decision Making for a Common, Repeat Purchase Product: A Replication637 cited
  • 2006Service quality, customer satisfaction, and behavioral intentions in the service factory613 cited
  • 2012Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents

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612 cited
  • 2000Service quality perspectives and satisfaction in private banking498 cited
  • 2007Determinants of halal meat consumption in France477 cited
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