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Business-to-Consumer Web Site Quality and Web Shoppers' Emotions: Exploring a Research Model
16 references·1 citing·38 second hop
Business-to-Consumer Web Site Quality and Web Shoppers' Emotions: Exploring a Research Model (2004)Business-to-Consumer Web Site Quality and…The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Measurement of Web-Custom…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)Applying the Technology Accep…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage1 (2000)Time Flies When You’re Having…Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Structural Equation Modeling …Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)Determinants of Perceived Eas…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 (1992)Extrinsic and Intrinsic Motiv…Emotion And Adaptation (1991)Emotion And AdaptationOptimal experience: Psychological studies of flow in consciousness. (1988)Optimal experience: Psycholog…Emotion knowledge: Further exploration of a prototype approach. (1987)Emotion knowledge: Further ex…Patterns of cognitive appraisal in emotion. (1985)Patterns of cognitive apprais…An approach to environmental psychology (1974)An approach to environmental …The Customer-Centered B2C Literature through the Lens of Activity Theory: A Review and Research Agenda (2006)The Customer-Centered B2C Lit…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Self-Efficacy: The Exercise of Control (1999)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Specification, evaluation, and interpretation of structural equation models (2011)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Understanding Information Technology Usage: A Test of Competing Models (1995)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)The theory of planned behavior (1991)Diffusion of Innovations 1 (2019)The expression of the emotions in man and animals. (1872)The Principles of Psychology (1891)A circumplex model of affect. (1980)Emotional Intelligence (1990)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Stress: Appraisal and Coping (2013)Validation Guidelines for IS Positivist Research (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)
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References

  • 1991Emotion And Adaptation12,682 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model6,658 cited
  • 2000Structural Equation Modeling and Regression: Guidelines for Research Practice6,417 cited
  • 1992Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 16,231 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
  • 2000Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage14,725 cited
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  • 1987Emotion knowledge: Further exploration of a prototype approach.3,071 cited
  • 2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited

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  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1988Optimal experience: Psychological studies of flow in consciousness.1,694 cited
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    • 2006The Customer-Centered B2C Literature through the Lens of Activity Theory: A Review and Research Agenda7 cited