Collaborative reputation mechanisms in electronic marketplaces

Abstract

The members of electronic communities are often unrelated to each other, they may have never met and have no information on each other's reputation. This kind of information is vital in electronic commerce interactions, where the potential counterpart's reputation can be a significant factor in the negotiation strategy. This paper proposes two complementary reputation mechanisms that rely on collaborative ratings and personalized evaluation of the various ratings assigned to each user. While these reputation mechanisms are developed in the context of electronic commerce, we believe that they may have applicability in other types of electronic communities such as chatrooms, newsgroups, mailing lists, etc.

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