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BEHAVIORAL INTENTION PENUMPANG KRL COMMUTER LINE JABODETABEK
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BEHAVIORAL INTENTION PENUMPANG KRL COMMUTER LINE JABODETABEK (2015)BEHAVIORAL INTENTION PENUMPANG KRL COMMUT…Consumer Behavior, Buying, Having, and Being (2015)Consumer Behavior, Buying, Ha…The Empirical Study of Public Transport Passengers' Behavioral Intentions: The Roles of Service Quality, Perceived Sacrifice, Perceived Value, and Satisfaction (Case Study: Paratransit Passengers in Jakarta, Indonesia) (2012)The Empirical Study of Public…User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications (2007)User satisfaction with paratr…Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R (2004)Experience as a moderator of …Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer Value, Satisfaction,…Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area (2003)Application of perceived valu…Designing Loyalty-Building Programs for Packaged Goods Brands (2002)Designing Loyalty-Building Pr…Consumer behavior, 7th ed (2000)Consumer behavior, 7th edAssessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising (1994)The Personal Involvement Inve…Consumer Behavior: Buying, Having and Being (1993)Consumer Behavior: Buying, Ha…Consumer Behavior and Marketing Strategy (1990)Consumer Behavior and Marketi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Beyond traffic jams: public perceptions of Jabodetabek Commuter Line (KRL) System for sustainable urban development (2023)Beyond traffic jams: public p…PENERAPAN MODEL INTEGRASI FUZZY SERVQUAL-IPA-QFD DALAM ANALISIS KUALITAS LAYANAN STASIUN GAMBIR (2021)PENERAPAN MODEL INTEGRASI FUZ…AKSESIBILITAS STASIUN KERETA REL LISTRIK COMMUTER LINE BERDASARKAN PERSEPSI WANITA (2021)AKSESIBILITAS STASIUN KERETA …ANALISIS KUALITAS PELAYANAN KA COMMUTER LINE RUTE PARUNGPANJANG-TANAH ABANG (2020)ANALISIS KUALITAS PELAYANAN K…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship quality as a predictor of B2B customer loyalty (2006)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Theory of the Allocation of Time (1965)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Does Gamification Work? -- A Literature Review of Empirical Studies on Gamification (2014)The value concept and relationship marketing (1996)Electronic word-of-mouth in hospitality and tourism management (2007)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Customer Experience Management in Retailing: Understanding the Buying Process (2009)How to SHIFT Consumer Behaviors to be More Sustainable: A Literature Review and Guiding Framework (2019)‘Masstige’ marketing: A review, synthesis and research agenda (2019)Antecedents and outcomes of digital influencer endorsement: An exploratory study (2019)The New Consumer Behaviour Paradigm amid COVID-19: Permanent or Transient? (2020)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
  • 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,846 cited
  • 1990Consumer Behavior and Marketing Strategy1,768 cited
  • 1993Consumer Behavior: Buying, Having and Being1,747 cited
  • 1994The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising1,738 cited
  • 2015Consumer Behavior, Buying, Having, and Being420 cited
  • 2000Consumer behavior, 7th ed408 cited
  • 2004Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R354 cited
  • 2002Designing Loyalty-Building Programs for Packaged Goods Brands220 cited
  • 2007User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications

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213 cited
  • 2003Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area145 cited
  • 2012The Empirical Study of Public Transport Passengers' Behavioral Intentions: The Roles of Service Quality, Perceived Sacrifice, Perceived Value, and Satisfaction (Case Study: Paratransit Passengers in Jakarta, Indonesia)70 cited
  • Cited by

    • 2021PENERAPAN MODEL INTEGRASI FUZZY SERVQUAL-IPA-QFD DALAM ANALISIS KUALITAS LAYANAN STASIUN GAMBIR6 cited
    • 2021AKSESIBILITAS STASIUN KERETA REL LISTRIK COMMUTER LINE BERDASARKAN PERSEPSI WANITA3 cited
    • 2020ANALISIS KUALITAS PELAYANAN KA COMMUTER LINE RUTE PARUNGPANJANG-TANAH ABANG3 cited
    • 2023Beyond traffic jams: public perceptions of Jabodetabek Commuter Line (KRL) System for sustainable urban development2 cited