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Strategy and the new economics of information
0 references·16 citing·57 second hopsampled
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  • 2007Full Disclosure751 cited
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  • 2000Customer Relationship Management (CRM) in financial services498 cited
  • 2006The explanatory foundations of relationship marketing theory405 cited
  • 2004Mobile marketing: the role of permission and acceptance365 cited
  • 2004Relationship marketing and brand involvement of professionals through web-enhanced brand communities: The case of Coloplast350 cited
  • 2003Information Technology and Financial Services Competition: Table 1308 cited
  • 1999Aspects of innovation theory based on knowledge-management308 cited
  • 2004The wheel of business model reinvention: how to reshape your business model to leapfrog competitors308 cited
  • 2006The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction292 cited
  • 2006Interactivity and its Facets Revisited: Theory and Empirical Test287 cited
  • 2000COMPETITIVE ADVANTAGE AND FIRM PERFORMANCE286 cited
  • 2002Factors for Success in Customer Relationship Management (CRM) Systems

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262 cited
  • 2006Mechanisms for sharing knowledge in project-based organizations246 cited
  • 1998Consumer purchasing on the Internet:237 cited