Organizational trust in a networked world

Luca Giustiniano · Francesco Bolici

20 citations0/0 files storedJournal of Information Communication and Ethics in Society

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Technology Adoption and User Behaviour Privacy, Security, and Data Protection Social Capital and Networks

Abstract

Purpose Trust is a social factor at the foundations of human action. The pervasiveness of trust explains why it has been studied by a large variety of disciplines, and its complexity justifies the difficulties in reaching a shared understanding and definition. As for all the social factors, trust is continuously evolving as a result of the changes in social, economic and technological conditions. The internet and many other Information and Communication Technologies (ICT) solutions have changed organizational and social life. Such mutated scenarios challenged what researchers know about trust, thus several studies tried to investigate the difference between online and traditional (physical) environments. The purpose of this paper is to solve this multi‐dimensional puzzle by presenting a conceptual framework that will take into consideration the complexity of ICT mediated‐trust. Design/methodology/approach The extant literature still lacks a homogeneous framework and presents a large amount of different perspectives, each one addressing a very specific issue. By using the methodology suggested by Short and Cropanzano the paper proposes a conceptual model for understanding the dynamics of trust in online settings. In doing so the authors' adopted the Actor Network Theory conceptual frame for disentangling the ambiguous role of technology in its relation with trust. Findings This paper provides an ultimate conceptual model on trust in virtual settings. Research limitations/implications The proposed model will help systematize the extant contributions and also identify the gaps that can be addressed by future researches. Originality/value The model permits the understanding of the dynamics of trust in online settings.

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References

1983An Evolutionary Theory of Economic Change.1984The Constitution of Society. Outline of the Theory of Structuration 1990The consequences of modernity 1995An Integrative Model Of Organizational Trust 1998Not So Different After All: A Cross-Discipline View Of Trust 1999A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1 1992The Duality of Technology: Rethinking the Concept of Technology in Organizations 2000Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations

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