SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Marketing Financial Services
0 references·16 citing·57 second hopsampled
Marketing Financial Services (2010)Marketing Financial ServicesInterrelations of service quality and service loyalty dimensions in medical tourism (2015)Interrelations of service qua…Customer Satisfaction with Retail Banking Services in Ghana (2014)Customer Satisfaction with Re…The effect of retail service quality and product quality on customer loyalty (2010)The effect of retail service …Customers Satisfaction in Malaysian Islamic Banking (2009)Customers Satisfaction in Mal…Assessing the outcomes of Generation‐Y customers' loyalty (2009)Assessing the outcomes of Gen…Service Loyalty Measurement Scale: A Reliability Assessment (2006)Service Loyalty Measurement S…Pricing objectives and pricing methods in the services sector (2005)Pricing objectives and pricin…A research agenda for investigation of product innovation in the financial services sector (2005)A research agenda for investi…The role of pure and quasi-moderators in services: an empirical investigation of ongoing customer–service-provider relationships (2003)The role of pure and quasi-mo…The Diffusion of Online Banking (2003)The Diffusion of Online Banki…Patronage behaviour of Ghanaian bank customers (1999)Patronage behaviour of Ghanai…Issues and challenges in the positioning of service brands: a review (1999)Issues and challenges in the …Household financial strategies in Sweden: An exploratory study (1997)Household financial strategie…Demographic and attitudinal differences between active and inactive credit cardholders ‐ the case of Hong Kong (1997)Demographic and attitudinal d…Corporate identity and private banking: a review and case study (1997)Corporate identity and privat…Strategic benchmarking: (1995)Strategic benchmarking:An Index of Factorial Simplicity (1974)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)An investigation into the link between consumer's product involvement and store loyalty: The roles of shopping value goals and information search as the mediating factors (2019)The effect of supermarket service quality dimensions and customer satisfaction on customer loyalty and disloyalty dimensions (2020)The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour (2021)Marketing Research (1970)Marketing Research: Methodological Foundations (1977)Review of Psychometric theory (2nd ed.). (1979)Value‐informed pricing in its organizational context: literature review, conceptual framework, and directions for future research (2007)Relating price strategies and price‐setting practices (2013)The Impact of Marketing Mix on the Competitive Advantage of the SME Sector in the Al Buraimi Governorate in Oman (2018)Principles of Marketing (1972)The knowledge-creating company: How Japanese companies create the dynamics of innovation (1996)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)Innovation in services industries: current and future trends (2010)Human capital, service innovation advantage, and business performance (2016)The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty (2018)In search of excellence: Lessons from America's best- run companies (1983)Reengineering the corporation: A manifesto for business revolution (1993)Benchmarking logistics performance with an application of the analytic hierarchy process (1996)Developing Absorptive Capacity in Mature Organizations (2006)The Core Competence of the Corporation (2006)Benchmarking e-Government: A comparison of frameworks for computing e-Government index and ranking (2011)Mixing Qualitative and Quantitative Methods: Triangulation in Action (1979)The diffusion of innovations (1983)Leading and coping with change (2004)Online banking applications and community bank performance (2008)Theoretical lenses and domain definitions in innovation research (2009)Diffusion of Innovations 1 (2019)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Management research: An introduction (1992)Building corporate image through societal marketing programs (2007)Global brand market‐entry strategy to manage corporate reputation (2009)Microfinance, the long tail and mission drift (2013)Classifying Services to Gain Strategic Marketing Insights (1983)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Competitive strategies in retailing—an investigation of the applicability of Porter's framework for food retailers (2005)The impact of word-of-mouth communication on attribute evaluation (2009)Success drivers of co‐branding: A meta‐analysis (2021)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)Modelling customer loyalty in financial services (2011)Ethical Consumers Among the Millennials: A Cross-National Study (2012)Exploring customer switching intentions through relationship marketing paradigm (2012)Measuring Service Quality: A Reexamination and Extension (1992)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Why do Malaysian customers patronise Islamic banks? (2007)Malaysian consumers' preferences for Islamic banking attributes (2012)Customer satisfaction and loyalty in the United Arab Emirates banking industry (2015)Quality and image of banking services: a comparative study of conventional and Islamic banks (2017)Developing Buyer-Seller Relationships (1987)The Commitment-Trust Theory of Relationship Marketing (1994)Retaining customers after service failure recoveries: a contingency model (2014)The role of multidimensional switching barriers on the cognitive and affective satisfaction-loyalty link in mobile communication services: Coupling in moderating effects (2018)Perceived justice and CSR after service recovery (2019)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

No references inside the corpus for this window.

Cited by

  • 2010The effect of retail service quality and product quality on customer loyalty167 cited
  • 2005Pricing objectives and pricing methods in the services sector144 cited
  • 1995Strategic benchmarking:141 cited
  • 1999Issues and challenges in the positioning of service brands: a review116 cited
  • 2009Customers Satisfaction in Malaysian Islamic Banking106 cited
  • 2009Assessing the outcomes of Generation‐Y customers' loyalty101 cited
  • 1997Corporate identity and private banking: a review and case study100 cited
  • 2005A research agenda for investigation of product innovation in the financial services sector90 cited
  • 2003The role of pure and quasi-moderators in services: an empirical investigation of ongoing customer–service-provider relationships83 cited
  • 2003The Diffusion of Online Banking78 cited
  • 1999Patronage behaviour of Ghanaian bank customers75 cited
  • 2015Interrelations of service quality and service loyalty dimensions in medical tourism72 cited
  • 1997Household financial strategies in Sweden: An exploratory study71 cited
  • 2006Service Loyalty Measurement Scale: A Reliability Assessment69 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1997
Demographic and attitudinal differences between active and inactive credit cardholders ‐ the case of Hong Kong
61 cited
  • 2014Customer Satisfaction with Retail Banking Services in Ghana51 cited