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A Model for Business Process Management Maturity

Michael Rosemann · Tonia de Bruin · Tapio Hueffner

84 citations0/0 files storedJournal of the Association for Information Systems

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Business Process Modeling and Analysis Information Technology Governance and Strategy Management Systems and Quality Improvement

Abstract

Over the last ten years Business Process Management (BPM) has advanced to one of the most sustainable management approaches. BPM now covers organisational, cultural and IT-related methodologies and solutions leading to a wide variety of BPM adoptions. This paper proposes a BPM Maturity (BPMM) model, which provides a framework for the detailed evaluation of BPM capabilities and achievements. This BPMM model has been applied in two case studies, which confirmed its understandability, relevance and applicability. Future work in this area seeks the establishment of a global standard for the measurement of BPM maturity, the development of a tool-based assessment kit, and the application of this model in international case studies.

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References

1997Business process management: a boundaryless approach to modern competitiveness 1998Business process management: a review and evaluation 1995Business process management: survey and methodology 1999Business process management – lessons from European business 1997Implications of business process management for operations management 2007Business Process Change 2003Factors characterising the maturity of BPR programmes

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2010Advances in business process management implementation based on a maturity assessment and best practice exchange 2009Towards a maturity model for corporate data quality management 2014Business Process Quality Management 2024Creating AI business value through BPM capabilities 2007Success Factors of Business Process Management Systems Implementation 2010An Organizational Approach to BPM: The Experience of an Australian Transport Provider 2011A roadmap to the Collaboration Maturity Model (CollabMM) evolution

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