Article2002

Business process reengineering and performance improvement

87 citations0/0 files storedBusiness Process Management Journal

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Business Process Modeling and Analysis Information Technology Governance and Strategy Robotic Process Automation Applications

Abstract

Previous researchers have investigated the principles of business process reengineering (BPR) and how firms approach this process. However, previous research makes no distinction among BPR projects in different organizational contexts. The present research investigates the BPR methods best suited for financial institutions. Based on a case study conducted in Chase Manhattan Bank, this research attempts to provide guidelines for BPR projects in financial institutions that will help them achieve dramatic performance gains. Chase BPR projects include four phases encompassing a wide scope of activities: energize, focus, invent, and launch. As seen in Chase BPR projects such as e‐fund disbursement cards and service charge reengineering, these efforts resulted in new products and services in addition to producing dramatic increases in revenue and operating savings.

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References

1993Reengineering the corporation: A manifesto for business revolution 1990Reengineering Work: Don’t Automate, Obliterate 1993Reengineering the Corporation 1997Business Process Change: A Study of Methodologies, Techniques, and Tools*1995Business Process Redesign: Tactics for Managing Radical Change 1995Special Section: Toward a Theory of Business Process Change Management 1994The new and the old of business process redesign 1999Beyond re-engineering: The three phases of business transformation

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