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Business process reengineering and performance improvement

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References

1993Reengineering the corporation: A manifesto for business revolution6,454 cited
1990Reengineering Work: Don’t Automate, Obliterate2,922 cited
1993Reengineering the Corporation2,520 cited
1997Business Process Change: A Study of Methodologies, Techniques, and Tools*985 cited
1995Business Process Redesign: Tactics for Managing Radical Change278 cited
1995Special Section: Toward a Theory of Business Process Change Management277 cited
1994The new and the old of business process redesign245 cited
1999Beyond re-engineering: The three phases of business transformation153 cited
1996Sustaining Process Improvement and Innovation In the Information Services Function: Lessons Learned at the Bose Corporation1110 cited

Cited by

2005A research agenda for investigation of product innovation in the financial services sector90 cited
2009Means Of Achieving Business Process Management Success Factors86 cited
2006Modelling non-functional requirements of business processes72 cited
2016Survey of business process management: challenges and solutions53 cited
2021A study into the contingencies of process improvement methods48 cited
2005

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Re‐engineering service quality process mapping: e‐banking process

43 cited

2019Navigating Through the Maze of Business Process Change Methods40 cited

2011Analysis of techniques for business process improvement39 cited

2016Business analysis techniques in business reengineering36 cited

2012Drivers, processes and consequences of financial innovation: a research agenda34 cited

2013A Quantitative Analysis of Business Process Reengineering and Organizational Resistance: The Case of Uganda26 cited

2010Six sigma as a business process management method in services: analysis of the key application problems26 cited

2013ASSESSING THE EFFECT OF BUSINESS PROCESS REENGINEERING ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF BUREAU OF FINANCE AND ECONOMIC DEVELOPMENT (BoFED), OROMIA REGIONAL STATE, ETHIOPIA24 cited

2004Re‐engineering proves effective for reducing courier costs23 cited

2016Emergent risks in business process change projects23 cited

2013BUSINESS PROCESS RE-ENGINEERING: THE TECHNIQUE TO IMPROVE DELIVERING SPEED OF SERVICE INDUSTRY IN TANZANIA21 cited