Doing the right thing? HRM and the angry knowledge worker

Jean Cushen · Paul Thompson

48 citations0/0 files storedNew Technology Work and Employment

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Job Satisfaction and Organizational Behavior Employee Performance and Management Human Resource and Talent Management

Abstract

This paper explores the relationship between human resource (HR) practices, commitment, work and employment relations. Drawing on an in‐depth ethnography of knowledge workers within a global, high‐technology, knowledge‐intensive firm, the paper offers a multidimensional understanding of structures of influence and of commitment that interact in distinctive ways to shape the employee experience. In examining the context and content of ‘best practice’ HR in a ‘celebrated’, leading‐edge company, we have offered a more complex, grounded picture of the intent and outcome of commitment‐seeking policies. The paper demonstrates that, contrary to mainstream and critical scholarship, skilled technical workers in knowledge‐intensive firms can be uncommitted, angry and high performing at the same time.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 48 citations exist upstream.

References

2001Commitment in the workplace: toward a general model 2015Strategic human resource management 2005Knowledge Management 1994Competitive Advantage Through People 2002Identity Regulation as Organizational Control: Producing the Appropriate Individual 1985A Review and Reconceptualization of Organizational Commitment 2001Manufacturing Advantage: Why High-Performance Work Systems Pay Off 1995Engineering Culture: Control and Commitment in a High-Tech Corporation.

Cited by

2013Opening spaces for conversational practice: a conduit for effective engagement strategies and productive working arrangements 2022The productive accountant as (un-)wanted self: Realizing the ambivalent role of productivity measures in accountants’ identity work

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.