Business process re‐engineering in the public sector

Rodney McAdam

112 citations0/0 files storedBusiness Process Management Journal

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Business Process Modeling and Analysis Public Policy and Administration Research Organizational Change and Leadership

Abstract

Investigates the perceptions of staff in regard to critical success factors (CSFs) for successful BPR implementation in the public sector. The research methodology involved semi‐structured interviews and staff surveys within a large public sector organisation. The results of the study show that many of the key CSFs identified for BPR in the private sector are equally relevant to the success of BPR in the public domain. The factors deemed most important for successful BPR in the public sector included items such as: top management support, commitment and understanding of BPR; communication; empowerment; and alleviation of downsizing fears. Also identifies a number of unique characteristics of public sector organisations which have a bearing on the application of BPR. These include: the existence of many intricate overlapping processes with multiple stakeholders; the existence of a professional workforce; and the existence of defined internal organisational boundaries.

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References

1995The Implementation of Business Process Reengineering 1994How to Make Reengineering Really Work 1995Business process re‐engineering and process management 1999Beyond re-engineering: The three phases of business transformation 1995Business process re-engineering and process management: A survey of current practice and future trends in integrated management 1993Beyond re-engineering: The three phases of business transformation 1997Process reengineering in the public sector: Learning some private sector lessons

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2000Changing the “whole system” in the public sector 2003Factors characterising the maturity of BPR programmes 2009Means Of Achieving Business Process Management Success Factors 2002A business excellence approach to generic benchmarking in SMEs 2018Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review 2004Using process mapping and business process simulation to support a process-based approach to change in a public sector organisation

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