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Business process re‐engineering in the public sector

7 references·16 citing·50 second hop

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References

1995The Implementation of Business Process Reengineering606 cited
1994How to Make Reengineering Really Work399 cited
1995Business process re‐engineering and process management237 cited
1999Beyond re-engineering: The three phases of business transformation153 cited
1995Business process re-engineering and process management: A survey of current practice and future trends in integrated management114 cited
1993Beyond re-engineering: The three phases of business transformation113 cited
1997Process reengineering in the public sector: Learning some private sector lessons60 cited

Cited by

2000Changing the “whole system” in the public sector96 cited
2003Factors characterising the maturity of BPR programmes90 cited
2009Means Of Achieving Business Process Management Success Factors86 cited
2002A business excellence approach to generic benchmarking in SMEs77 cited
2018Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review69 cited
2004Using process mapping and business process simulation to support a process-based approach to change in a public sector organisation66 cited
2010Open process innovation60 cited

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2012

A Review of Success Factors and Challenges of Public Sector BPR Implementations

48 cited

2022Organizational culture and affective commitment to e-learning’ changes during COVID-19 pandemic: The underlying effects of readiness for change48 cited

2013Key Differences of Private and Public Sector Business Process Change46 cited

2019Business process management maturity and performance46 cited

2015A framework for leading change in the UAE public sector40 cited

2019Organizational enablers of business process reengineering implementation38 cited

2012Change management in the public sector: the use of cross-functional teams35 cited

2001A methodology for analysis of complex sociotechnical processes33 cited

2015The Roles of Business Process Modeling and Business Process Reengineering in E-Government31 cited