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PENGARUH EMPLOYEE EMPOWERMENT TERHADAP SERVICE QUALITY DI HOTEL BINTANG 3 DI SURABAYA
12 references·0 citing·43 second hop
PENGARUH EMPLOYEE EMPOWERMENT TERHADAP SERVICE QUALITY DI HOTEL BINTANG 3 DI SURABAYA (2014)PENGARUH EMPLOYEE EMPOWERMENT TERHADAP SE…EFFECT OF EMPOWERMENT ON EMPLOYEES PERFORMANCE (2019)EFFECT OF EMPOWERMENT ON EMPL…Manajemen sumber daya manusia perusahaan (2013)Manajemen sumber daya manusia…How internal marketing can cultivate psychological empowerment and enhance employee performance (2013)How internal marketing can cu…The effects of employee empowerment on employee job satisfaction (2011)The effects of employee empow…Service, Quality & Satisfaction (2011)Service, Quality & Satisfacti…Employee empowerment: extent of adoption and influential factors (2010)Employee empowerment: extent …Pengaruh Nilai-Nilai Personal, Gaya Kepemimpinan Dan Budaya Organisasi Terhadap Kepuasaan Kerja Karyawan (2009)Pengaruh Nilai-Nilai Personal…Employee perceptions of empowerment (2005)Employee perceptions of empow…The relative influence of organisational commitment and job satisfaction on service quality of customer‐contact employees in banking call centres (2004)The relative influence of org…Promoting Service Quality with Employee Empowerment in Tourist Hotels: The Role of Service Behavior (2004)Promoting Service Quality wit…Metode Riset Untuk Bisnis & Ekonomi (2003)Metode Riset Untuk Bisnis & E…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)Men and Women of the Corporation. (1978)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)Do personal resources mediate the effect of perceived organizational support on emotional exhaustion and job outcomes? (2015)Social media usage in hotel human resources: recruitment, hiring and communication (2015)Achieving engagement among hospitality employees: a serial mediation model (2017)Coefficient Alpha and the Internal Structure of Tests (1951)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Service climate and organizational commitment: The importance of customer linkages (2006)Job Satisfaction, Organizational Commitment and Job Involvement: The Mediating Role of Job Involvement (2018)The Measurement of Employee Well-being: Development and Validation of a Scale (2019)The Empowerment Process: Integrating Theory and Practice (1988)Human Resource Management: Rhetorics and Realities (1995)Total quality management as competitive advantage: A review and empirical study (1995)Organisational and psychological empowerment in the HRM‐performance linkage (2011)The nexus between ethical corporate marketing, ethical corporate identity and corporate social responsibility (2011)Leadership empowering behaviour, psychological empowerment, organisational citizenship behaviours and turnover intention in a manufacturing division (2015)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Mail and internet surveys : the tailored design method (2007)Team building, employee empowerment and employee competencies (2018)Psychological empowerment and employee attitudinal outcomes (2019)HRM and radical innovation: A dual approach with exploration as a mediator (2020)Performance management : key strategies and practical guidelines (2000)Organizational Behavior : Improving Performance and Commitment in the Workplace (2008)The role of employees’ empowerment as an intermediary variable between knowledge management and information systems on employees’ performance (2018)MANAJEMEN SUMBER DAYA MANUSIA (2020)Pengaruh Stres Kerja, dan Beban Kerja, terhadap Kinerja Karyawan (2020)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)The effects of internal marketing strategies on the organizational culture of secondary public schools (2020)Leadership integrity and employees’ success: role of ethical leadership, psychological capital, and psychological empowerment (2022)The effect of internal branding on organisational financial performance and brand loyalty: mediating role of psychological empowerment (2022)PENGARUH BUDAYA ORGANISASI TERHADAP MOTIVASI DAN KEPUASAN KERJA SERTA KINERJA KARYAWAN PADA SUB SEKTOR INDUSTRI PENGOLAHAN KAYU SKALA MENENGAH DI JAWA TIMUR (2006)Pengaruh Lingkungan Kerja Terhadap Kinerja Karyawan (2018)Pengaruh Motivasi, Disiplin, Dan Kepuasan Kerja Terhadap Kinerja Karyawan Di PT. Angkasa Pura II (Persero) Kantor Cabang Kualanamu (2020)The Influence of Customer Satisfaction, Switching Cost and Trusts in a Brand on Customer Loyalty – The Survey on Student as im3 Users in Depok, Indonesia (2014)Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Harga terhadap Kepuasan dan Loyalitas Konsumen (2019)Strategi Bertahan UMKM di Tengah Pandemi Covid-19 (2020)SIKAP, MOTIVASI, DAN MINAT BERWIRAUSAHA MAHASISWA (2015)PENGARUH KUALITAS PELAYANAN, HARGA, DAN CITRA MEREK TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL PEMEDIASI (2017)Impacts the Brand of Experience and Brand Image on Brand Loyalty: Mediators Brand of Trust (2020)
this work references cited by second hop

References

  • 2013Manajemen sumber daya manusia perusahaan4,270 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 2011Service, Quality & Satisfaction1,307 cited
  • 2003Metode Riset Untuk Bisnis & Ekonomi457 cited
  • 2004The relative influence of organisational commitment and job satisfaction on service quality of customer‐contact employees in banking call centres306 cited
  • 2005Employee perceptions of empowerment210 cited
  • 2011The effects of employee empowerment on employee job satisfaction155 cited
  • 2010Employee empowerment: extent of adoption and influential factors129 cited
  • 2019EFFECT OF EMPOWERMENT ON EMPLOYEES PERFORMANCE101 cited
  • 2013How internal marketing can cultivate psychological empowerment and enhance employee performance53 cited
  • 2004Promoting Service Quality with Employee Empowerment in Tourist Hotels: The Role of Service Behavior41 cited
  • 2009Pengaruh Nilai-Nilai Personal, Gaya Kepemimpinan Dan Budaya Organisasi Terhadap Kepuasaan Kerja Karyawan5 cited

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