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A Study of How User Satisfaction and User Dissatisfaction Affect the Success of an Information System
16 references·0 citing·33 second hop
A Study of How User Satisfaction and User Dissatisfaction Affect the Success of an Information System (2007)A Study of How User Satisfaction and User…An empirical test of the DeLone-McLean model of information system success (2005)An empirical test of the DeLo…A Theoretical Integration of User Satisfaction and Technology Acceptance (2005)A Theoretical Integration of …Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Understanding Changes in Beli…Case Study Research (2004)Case Study ResearchUser Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…Research Design: Qualitative and Quantitative Approaches (1996)Research Design: Qualitative …Task-Technology Fit and Individual Performance (1995)Task-Technology Fit and Indiv…Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Research Design: Qualitative,…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Case Study Research: Design and Methods (1984)Case Study Research: Design a…The nature and causes of job satisfaction (1976)The nature and causes of job …Work and the Nature of Man. (1967)Work and the Nature of Man.Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)The theory of planned behavior (1991)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Older Adults' Reasons for Using Technology while Aging in Place (2015)Diffusion of Innovations 1 (2019)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)Exploring the credibility of online celebrities' Instagram profiles in influencing the purchase decisions of young female users (2016)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Design Science in Information Systems Research1 (2004)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Phenomenological Research Design Illustrated (2004)
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References

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  • 2003User Acceptance of Information Technology: Toward A Unified View148,734 cited
  • 1994Research Design: Qualitative, Quantitative, and Mixed Methods Approaches35,275 cited
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  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study

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1,421 cited
  • 2005An empirical test of the DeLone-McLean model of information system success726 cited
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