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Successful Customer-Relationship Management · Study

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ArticleSuccessful Customer-Relationship Management

Larry Yu2001

Article2001

Successful Customer-Relationship Management

87 citations·0/0 files stored·Hispana

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Customer Service Quality and Loyalty Customer churn and segmentation Corporate Governance and Management

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2004Successful practices in customer relationship management 2003Assessing the readiness of firms for CRM: a literature review and research model 2009CRM systems and organizational learning: An exploration of the relationship between CRM effectiveness and the customer information orientation of the firm in industrial markets 2005Knowledge Management Capabilities in CRM: Making Knowledge For, From, and About Customers Work 2004Is Customer Relationship Management a Success Factor in Electronic Commerce 2006CRM software applications and business performance 2004CRM: Profiting from understanding customer needs 2005Identifying issues in customer relationship management at Merck-Medco

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Year2001

Typearticle

Published2001-01-01

VenueHispana

Languagede

Citations87

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW1527557847

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