TQM and performance in small medium enterprises

José Carlos Pinho

183 citations0/0 files storedInternational Journal of Quality & Reliability Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Abstract Purpose – The purpose of this paper is to analyse the importance of developing a quality management approach as a way to enhance the bottom line results of small and medium sized enterprises (SMEs). The main goal is to examine the synergistic relationships between TQM, performance, consumer orientation and innovation. Design/methodology/approach – A structural equation modelling using a single‐indicator analysis corrected for measurement error is used to test a number of antecedents of SME performance. Findings – The findings reveal that the most relevant TQM components impacting on SME performance and consumer orientation are measuring results, quality assurance systems, top‐manager training programmes and leadership initiatives. Results also confirm both the impact of innovation on performance as well as that of consumer orientation on innovation. Furthermore, no statistical evidence was found to either confirm the effect of TQM on innovation, or that of consumer orientation on performance. Research limitations/implications – The present study considers a key‐informant approach, which may raise uncertainty about potential single‐method bias. Future research should extend the sample to multiple regions and consider a larger pool of respondents. Practical implications – Findings of the present study may assist public policy‐makers to evaluate the importance of TQM and of consumer orientation and innovation in enhancing SME performance, which serve as the best potential sources of jobs and growth in the European economy. Originality/value – This study finds particular relevance in emphasizing that TQM should not be viewed as the only critical factor leading to performance and that more complex relationships need to be considered by integrating other constructs as major antecedents of SME performance.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 183 citations exist upstream.

References

1988Structural equation modeling in practice: A review and recommended two-step approach.1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1998Principles and Practice of Structural Equation Modeling 1991Structural Equations with Latent Variables.1985Competitive Advantage: Creating and Sustaining Superior Performance 1977Estimating Nonresponse Bias in Mail Surveys 1989EQS : structural equations program manual 1990The Effect of a Market Orientation on Business Profitability

Cited by

2019How New HRM Practices, Organizational Innovation, and Innovative Climate Affect the Innovation Performance in the IT Industry: A Moderated-Mediation Analysis 2013Quality management and performance: An annotated review 2015Quality management approaches and their impact on firms׳ financial performance – An Australian study 2011Market orientation, service quality and organizational performance in service organizations in Malaysia 2016Innovation capability and its role in enhancing the relationship between TQM practices and innovation performance

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.