A Waterfall Model for Knowledge Management and Experience Management

Zhaohao Sun

33 citations0/0 files storedInternational Conference on Hybrid Intelligent Systems (HIS)

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Knowledge Management and Technology Knowledge Management and Sharing Knowledge Management in Higher Education

Abstract

This paper examines experience and knowledge, experience management (EM) and knowledge management (KM), and their interrelationships. It then proposes waterfall models for both EM and KM. The models characterize EM and KM as the integration of experience processing and corresponding management, that of knowledge processing and corresponding management respectively. The proposed approach facilitates research and development of KM, EM, and hybrid intelligent systems.

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2012Post-Capitalist Society 1993Post-capitalist society 2003Knowledge Management: Current Issues and Challenges 2004Intelligent Techniques in E-Commerce 2008Technology and Knowledge Management

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2005Experience Management in Knowledge Management 2007Customer Experience Management in E-Services 2014FROM KNOWLEDGE MANAGEMENT THEORIES TO PRACTICE IN PUBLIC ORGANISATIONS: TOWARDS A TRANSDISCIPLINARY APPROACH (THEORETICAL BACKGROUND)2019Knowledge Management System for Maintenance Activity: Case Study at the Maintenance Department of XYZ Corporation

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