Service productivity

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Cite this

Christian Grönroos, Katri Ojasalo (2002). Service productivity. Journal of Business Research. https://doi.org/10.1016/s0148-2963(02)00275-8

@article{christian2002service,
  title  = {Service productivity},
  author = {Grönroos, Christian and Ojasalo, Katri},
  year   = {2002},
  journal = {Journal of Business Research},
  doi    = {10.1016/s0148-2963(02)00275-8}
}

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