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A library management response model against the economic crisis
9 references·9 citing·50 second hop
A library management response model against the economic crisis (2011)A library management response model again…Rising to the challenge: a look at the role of public libraries in times of recession (2009)Rising to the challenge: a lo…Library services for people with disabilities in Greece (2008)Library services for people w…The new library user in Sweden (2006)The new library user in SwedenMaking sense of the quality maze: perspectives for public and academic libraries (2005)Making sense of the quality m…Evaluation of the university library service quality: analysis through focus group interviews (2005)Evaluation of the university …Expertise and evidence in the assessment of library service quality (2003)Expertise and evidence in the…Let users judge the quality of faculty library services (2001)Let users judge the quality o…Wanting it all: the relationship between expectations and the public’s perceptions of public library services (2000)Wanting it all: the relations…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Activities of Public Libraries in the Economic Development of Society: A Systematic Review (2023)The Activities of Public Libr…Increasing or decreasing reading trend: an overview of the current status of the public libraries in Khyber Pakhtunkhwa, Pakistan (2020)Increasing or decreasing read…The economic crisis and public libraries in Greece (2017)The economic crisis and publi…Public Libraries and Innovation in Greece: An Option or a Necessity? (2016)Public Libraries and Innovati…Greek public libraries in economic crisis: the past, the present and the future (2015)Greek public libraries in eco…El comportamiento de los lectores en tiempos de crisis: el caso de las bibliotecas públicas de la ciudad de Barcelona (2015)El comportamiento de los lect…The public library's contribution to economic growth and development : a path analysis. (2014)The public library's contribu…E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risks (2013)E-government implementation: …Norwegian public libraries and governmental reports: visions and economic realities (2012)Norwegian public libraries an…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Handbook of Qualitative Research (1994)Services Marketing: Integrating Customer Focus Across the Firm (1996)The Concept of “Ba”: Building a Foundation for Knowledge Creation (1998)Measuring service quality of a public university library in Bangladesh using SERVQUAL (2009)Identifying service superiority, zone of tolerance and underlying dimensions (2011)Understanding perceived service quality and satisfaction (2012)The Evolution of E‐Government among Municipalities: Rhetoric or Reality? 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this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2009Rising to the challenge: a look at the role of public libraries in times of recession49 cited
  • 2008Library services for people with disabilities in Greece35 cited
  • 2005Making sense of the quality maze: perspectives for public and academic libraries34 cited
  • 2005Evaluation of the university library service quality: analysis through focus group interviews32 cited
  • 2001Let users judge the quality of faculty library services32 cited
  • 2006The new library user in Sweden32 cited
  • 2003Expertise and evidence in the assessment of library service quality31 cited
  • 2000Wanting it all: the relationship between expectations and the public’s perceptions of public library services24 cited

Cited by

  • 2013E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risks114 cited
  • 2020Increasing or decreasing reading trend: an overview of the current status of the public libraries in Khyber Pakhtunkhwa, Pakistan17 cited
  • 2012Norwegian public libraries and governmental reports: visions and economic realities11 cited
  • 2015Greek public libraries in economic crisis: the past, the present and the future7 cited
  • 2016Public Libraries and Innovation in Greece: An Option or a Necessity?

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7 cited
  • 2017The economic crisis and public libraries in Greece5 cited
  • 2023The Activities of Public Libraries in the Economic Development of Society: A Systematic Review3 cited
  • 2015El comportamiento de los lectores en tiempos de crisis: el caso de las bibliotecas públicas de la ciudad de Barcelona2 cited
  • 2014The public library's contribution to economic growth and development : a path analysis.1 cited