References

• 1993Framing: Toward Clarification of a Fractured Paradigm16,168 cited
• 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
• 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
• 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
• 1995Choosing the Right Words802 cited
• 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication707 cited
• 2003Agenda-setting Effects of Business News on the Public's Images and Opinions about Major Corporations683 cited
• 2006Unpacking the halo effect: reputation and crisis management532 cited
• 2004Consumer Reaction to Negative Publicity: Effects of Corporate Reputation, Response, and Responsibility for a Crisis Event410 cited
• 1994Legitimation endeavors: Impression management strategies used by an organization in crisis408 cited
• 2003Responding to Crisis : A Rhetorical Approach to Crisis Communication392 cited
• 1994Communicating through Crisis392 cited
• 2001An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches362 cited
• 2001Effective Crisis Management through Established Stakeholder Relationships309 cited