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Strategic database marketing
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Linking online order fulfillment glitches with future purchase behavior (2011)Marketing in Computer-Mediated Environments: Research Synthesis and New Directions (2013)11. 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  • 2002Customer Equity Management255 cited
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  • 2008Building customer relationships in an electronic age: The role of interactivity of E‐commerce Web sites169 cited
  • 2006Customer Acquisition Promotions and Customer Asset Value157 cited
  • 2010A review of the application of RFM model155 cited
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The true lift model
147 cited
  • 2018Product substitution in different weights and brands considering customer segmentation and panic buying behavior142 cited
  • 2016Using data mining techniques for profiling profitable hotel customers: An application of RFM analysis141 cited