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Application of Kano's two-dimensional quality model and QFD on a gender-friendly environment of hospital
14 references·0 citing·45 second hop
Application of Kano's two-dimensional quality model and QFD on a gender-friendly environment of hospital (2014)Application of Kano's two-dimensional qua…How to improve the promotion of Korean beef barbecue, bulgogi, for international customers. An application of quality function deployment (2012)How to improve the promotion …An integrated linguistic-based group decision-making approach for quality function deployment (2011)An integrated linguistic-base…Fuzzy linear programming models for NPD using a four-phase QFD activity process based on the means-end chain concept (2009)Fuzzy linear programming mode…Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits (2008)Review, analysis and classifi…Integrating quality function deployment and benchmarking to achieve greater profitability (2006)Integrating quality function …A systematic approach to quality function deployment with a full illustrative example (2004)A systematic approach to qual…Use of Quality Function Deployment in Civil Engineering Capital Project Planning (2003)Use of Quality Function Deplo…Quality Function Deployment (QFD)—can it be used to develop food products? (2003)Quality Function Deployment (…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…Cost engineering with quality function deployment (1998)Cost engineering with quality…What and how about quality function deployment (QFD) (1996)What and how about quality fu…Women's Priorities Regarding Physician Behavior and Their Preference for a Female Physician (1994)Women's Priorities Regarding …The Voice of the Customer (1993)The Voice of the CustomerSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Optimization by the Analytic Hierarchy Process (1979)The Analytic Hierarchy Process (1985)A fuzzy AHP approach to the determination of importance weights of customer requirements in quality function deployment (2002)Improving project management performance of large contractors using benchmarking approach (2007)Evolving benchmarking practices: a review for research perspectives (2012)Quantification of ESG Regulations: A Cross-Country Benchmarking Analysis (2021)The House of Quality (1988)An integrated fuzzy QFD model proposal on routing of shipping investment decisions in crude oil tanker market (2008)QFD Application in the Hospitality Industry: A Hotel Case Study (2010)Quality function deployment (2012)The role of consumers in food innovation processes (2017)Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)ON HOW TO PRIORITIZE DESIGN REQUIREMENTS DURING THE QFD PLANNING PROCESS (1993)Prioritizing quality characteristics in dynamic quality function deployment (2006)Incorporating cost and environmental factors in quality function deployment using data envelopment analysis☆ (2007)THE INTERNATIONAL JOURNAL OF ORGANIZATIONAL INNOVATION (2015)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)A fuzzy-QFD approach to supplier selection (2006)A rough set enhanced fuzzy approach to quality function deployment (2007)Case research in operations management (2002)Quality function deployment: A literature review (2002)A fuzzy optimization model for QFD planning process using analytic network approach (2004)A four-phase AHP–QFD approach for supplier assessment: a sustainability perspective (2011)An integrated fuzzy MCDM approach for supplier evaluation and selection (2015)A review of multi-criteria assessment of the social sustainability of infrastructures (2018)Total quality control (1961)Green QFD-II: A life cycle approach for environmentally conscious manufacturing by integrating LCA and LCC into QFD matrices (1999)Customer-driven product development through quality function deployment in the u.s. and japan (2000)Integration of Kano's Model Into QFD for Multiple Product Design (2007)A Means-End Chain Model Based on Consumer Categorization Processes (1982)Fuzzy Set Theory and Its Applications (1993)Failure Mode and Effect Analysis: FMEA From Theory to Execution (1996)A new MCDM method combining QFD with TOPSIS for knowledge management system selection from the user's perspective in intuitionistic fuzzy environment (2014)Combining FMEA with DEMATEL models to solve production process problems (2017)Attractive Quality and Must-Be Quality (1984)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993The Voice of the Customer1,969 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 2004A systematic approach to quality function deployment with a full illustrative example400 cited
  • 2008Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits293 cited
  • 1996What and how about quality function deployment (QFD)271 cited
  • 2003Quality Function Deployment (QFD)—can it be used to develop food products?148 cited
  • 1998Cost engineering with quality function deployment97 cited
  • 2006Integrating quality function deployment and benchmarking to achieve greater profitability93 cited
  • 2009Fuzzy linear programming models for NPD using a four-phase QFD activity process based on the means-end chain concept87 cited
  • 1994Women's Priorities Regarding Physician Behavior and Their Preference for a Female Physician67 cited
  • 2012How to improve the promotion of Korean beef barbecue, bulgogi, for international customers. An application of quality function deployment56 cited
  • 2003Use of Quality Function Deployment in Civil Engineering Capital Project Planning43 cited
  • 2011

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An integrated linguistic-based group decision-making approach for quality function deployment
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