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Homogeneous Customers Renege from Invisible Queues at Random Times under Deteriorating Waiting Conditions

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References

1981ON QUEUES WITH IMPATIENT CUSTOMERS.183 cited
2002Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support157 cited
2000A model for rational abandonments from invisible queues106 cited
1986Stable priority purchasing in queues76 cited
1995Equilibrium strategies for queues with impatient customers71 cited

Cited by

2011The Impact of Delaying the Delay Announcements61 cited
2017An Equilibrium Analysis of a Multiclass Queue with Endogenous Abandonments in Heavy Traffic35 cited
2026Rational Abandonment from Observable Priority Queues: Equilibrium Strategy, Performance, and Pricing Implications34 cited
2005Coordinating Service‐Sensitive Demand and Capacity by Adaptive Decision Making: An Application of Case‐Based Decision Theory*26 cited
2021Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers17 cited

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