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To Wait or Not to Wait: The Theory and Practice of Ticket Queues · Study

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ArticleTo Wait or Not to Wait: The Theory and Practice of Ticket Queues

Kaan Kuzu2017

OA

Articlegreen2017

To Wait or Not to Wait: The Theory and Practice of Ticket Queues

Kaan Kuzu · Long Gao · Susan H. Xu

28 citations·0/0 files stored·Manufacturing & Service Operations Management

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Advanced Queuing Theory Analysis Customer Service Quality and Loyalty Healthcare Operations and Scheduling Optimization

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References

2007z-Tree: Zurich toolbox for ready-made economic experiments 1984Matrix-Geometric Solutions to Stochastic Models 2003To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems 1994Waiting for Service: The Relationship between Delays and Evaluations of Service 2002Designing a Call Center with Impatient Customers 1995Waiting Time and Decision Making: Is Time like Money?1996What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation 1987OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing

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2017Sharing Delay Information in Service Systems: A Literature Surveyarticle · 12 shared references 2015Comparisons of Perceptions and Behavior in Ticket Queues and Physical Queuesarticle · 12 shared references 2018Behavioral Foundations of Queueing Systemsother · 11 shared references 2020Don’t Call Us, We’ll Call You: An Empirical Study of Caller Behavior Under a Callback Optionarticle · 11 shared references 2022Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platformarticle · 10 shared references 2016Impact of Delay Announcements in Call Centers: An Empirical Approacharticle · 9 shared references

Details

Year2017

Typearticle

Published2017-01-01

VenueManufacturing & Service Operations Management

ISSN-L1523-4614

Languageen

Citations28

Files0 public / 0

ShelfAdvanced Queuing Theory Analysis

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doi10.1287/msom.2018.0728

openalex_workW2762545877

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