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To Wait or Not to Wait: The Theory and Practice of Ticket Queues
16 references·0 citing·44 second hop
To Wait or Not to Wait: The Theory and Practice of Ticket Queues (2017)To Wait or Not to Wait: The Theory and Pr…Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department (2015)Waiting Patiently: An Empiric…Measuring the Effect of Queues on Customer Purchases (2013)Measuring the Effect of Queue…Fundamentals of Matrix-Analytic Methods (2013)Fundamentals of Matrix-Analyt…The Impact of Delay Announcements in Many-Server Queues with Abandonment (2008)The Impact of Delay Announcem…z-Tree: Zurich toolbox for ready-made economic experiments (2007)z-Tree: Zurich toolbox for re…Analysis and Comparison of Queues with Different Levels of Delay Information (2007)Analysis and Comparison of Qu…Engineering Solution of a Basic Call-Center Model (2005)Engineering Solution of a Bas…To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)To Queue or Not to Queue: Equ…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support (2002)Adaptive Behavior of Impatien…Airline Yield Management with Overbooking, Cancellations, and No-Shows (1999)Airline Yield Management with…What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation (1996)What to Tell Consumers in Wai…Waiting Time and Decision Making: Is Time like Money? (1995)Waiting Time and Decision Mak…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing (1987)OR Forum—Perspectives on Queu…Matrix-Geometric Solutions to Stochastic Models (1984)Matrix-Geometric Solutions to…The Regulation of Queue Size by Levying Tolls (1969)Information Sharing and Supply Chain Coordination (2003)On the Value of Commitment and Availability Guarantees When Selling to Strategic Consumers (2008)On-Demand Service Platforms (2016)Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Proceedings of the 2002 Winter Simulation Conference (2002)Dimensioning Large Call Centers (2004)Foundations and Implications of a Proposed Unified Services Theory (2006)Adding Asymmetrically Dominated Alternatives: Violations of Regularity and the Similarity Hypothesis (1982)Prospect theory: An analysis of decision under risk (1988)Resource Slack and Propensity to Discount Delayed Investments of Time Versus Money. (2005)Behavior in operations management: Assessing recent findings and revisiting old assumptions (2006)Mental Accounting and Consumer Choice (2008)The Happiness of Giving: The Time-Ask Effect (2008)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Advances in Consumer Research (2025)An approach to environmental psychology (1974)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)The impact of music on consumers' reactions to waiting for services (1997)Measurement of tourist satisfaction with restaurant services: A segment-based approach (2003)Applying a New Device in the Optimization of Exponential Queuing Systems (1975)Yield Management at American Airlines (1992)Optimal Dynamic Pricing of Inventories with Stochastic Demand over Finite Horizons (1994)A Threshold Inventory Rationing Policy for Service-Differentiated Demand Classes (2003)Revenue Management and E-Commerce (2003)Revenue Management in a Dynamic Network Environment (2003)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Vacation Queueing Models Theory and Applications (2006)Retrial Queueing Systems: A Computational Approach (2008)Stability criterion of a multiserver model with simultaneous service (2015)Stability Analysis of a MAP/M/s Cluster Model by Matrix-Analytic Method (2016)Cost Optimization of an Unreliable server queue with two stage service process under hybrid vacation policy (2022)Stochastic theory of a fluid model of producers and consumers coupled by a buffer (1988)Inventory Control in a Fluctuating Demand Environment (1993)Consumer Value: A Framework for Analysis and Research (1999)Understanding Service Convenience (2002)Are people conditionally cooperative? Evidence from a public goods experiment (2001)Altruistic punishment in humans (2002)Do Women Shy Away From Competition? Do Men Compete Too Much? (2007)
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References

  • 2007z-Tree: Zurich toolbox for ready-made economic experiments9,517 cited
  • 1984Matrix-Geometric Solutions to Stochastic Models1,706 cited
  • 2003To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems1,052 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 1995Waiting Time and Decision Making: Is Time like Money?533 cited
  • 1996What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation470 cited
  • 1987OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing460 cited
  • 1999Airline Yield Management with Overbooking, Cancellations, and No-Shows339 cited
  • 2013Fundamentals of Matrix-Analytic Methods311 cited
  • 2007Analysis and Comparison of Queues with Different Levels of Delay Information261 cited
  • 2013Measuring the Effect of Queues on Customer Purchases201 cited
  • 2015Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department189 cited
  • 2005Engineering Solution of a Basic Call-Center Model170 cited
  • 2008The Impact of Delay Announcements in Many-Server Queues with Abandonment

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163 cited
  • 2002Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support157 cited
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