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Assessing the influence of customer relationship management (CRM) dimensions on organization performance
16 references·9 citing·35 second hop
Assessing the influence of customer relationship management (CRM) dimensions on organization performance (2013)Assessing the influence of customer relat…Interaction Orientation and Firm Performance (2008)Interaction Orientation and F…The Role of Relational Information Processes and Technology Use in Customer Relationship Management (2005)The Role of Relational Inform…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The Customer Relationship Man…Measuring the strategic readiness of intangible assets. (2004)Measuring the strategic readi…An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)An evaluation of divergent pe…The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Transforming the Balanced Sco…Using the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …Research methods for business: A skill building approach (1993)Research methods for business…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Practical Research: Planning and Design (1990)Practical Research: Planning …Organizational Legitimacy: Social Values and Organizational Behavior (1975)Organizational Legitimacy: So…TQM, employee outcomes and performance: the contingency effect of environmental uncertainty (2021)TQM, employee outcomes and pe…An examination of customer relationship management dimensions and employee-based brand equity: A study on ride-hailing industry in Saudi Arabia (2021)An examination of customer re…Customer relationship management research in hospitality industry: a review and classification (2019)Customer relationship managem…Customer Relationship Management Implementation and its Implication to Customer Loyalty in Hospitality Industry (2017)Customer Relationship Managem…Customer relationship management and hotel performance: the mediating influence of marketing capabilities—evidence from the Malaysian hotel industry (2017)Customer relationship managem…Being customer-centric through CRM metrics in the B2B market: the case of maritime shipping (2017)Being customer-centric throug…The transformation of higher education: evaluation of CRM concept application and its impact on student satisfaction (2015)The transformation of higher …The Role of Customer Relationship Management in the Global Business Environments (2015)The Role of Customer Relation…Revisiting Relationship Marketing and Customer Relationship Management in Leading Tourism and Hospitality Journals: Research Trends From 2001 to 2013 (2015)Revisiting Relationship Marke…Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Zero defections: quality comes to services. (1990)The balanced scorecard: Translating strategy into action (1997)Evolving to a New Dominant Logic for Marketing (2003)A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go (2005)Resource-based theory in marketing (2013)Customer experience management: toward implementing an evolving marketing concept (2015)Size and Composition of Corporate Boards of Directors: The Organization and its Environment (1972)STRATEGIC RESPONSES TO INSTITUTIONAL PROCESSES (1991)Managing Legitimacy: Strategic and Institutional Approaches (1995)Introduction (2002)Contemporary Strategy Analysis (1998)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)Predicting green product consumption using theory of planned behavior and reasoned action (2015)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)Qualitative research: Methods in the social sciences (2006)Organizational culture and knowledge sharing: critical success factors (2007)QUALITATIVE RESEARCH METHODOLOGY IN SOCIAL SCIENCES AND RELATED SUBJECTS (2018)Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study (2004)Management control systems and strategy: A resource-based perspective (2005)Management control systems as a package—Opportunities, challenges and research directions (2008)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1993Research methods for business: A skill building approach16,985 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1990Practical Research: Planning and Design9,309 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 1975Organizational Legitimacy: Social Values and Organizational Behavior3,895 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 2001Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I1,899 cited
  • 2004The Customer Relationship Management Process: Its Measurement and Impact on Performance1,686 cited
  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,092 cited
  • 2004Measuring the strategic readiness of intangible assets.970 cited
  • 2005The Role of Relational Information Processes and Technology Use in Customer Relationship Management967 cited
  • 2008

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Interaction Orientation and Firm Performance
701 cited
  • 2004An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon680 cited
  • Cited by

    • 2019Customer relationship management research in hospitality industry: a review and classification43 cited
    • 2017Customer relationship management and hotel performance: the mediating influence of marketing capabilities—evidence from the Malaysian hotel industry41 cited
    • 2015Revisiting Relationship Marketing and Customer Relationship Management in Leading Tourism and Hospitality Journals: Research Trends From 2001 to 201340 cited
    • 2021An examination of customer relationship management dimensions and employee-based brand equity: A study on ride-hailing industry in Saudi Arabia35 cited
    • 2017Customer Relationship Management Implementation and its Implication to Customer Loyalty in Hospitality Industry31 cited
    • 2015The Role of Customer Relationship Management in the Global Business Environments29 cited
    • 2015The transformation of higher education: evaluation of CRM concept application and its impact on student satisfaction27 cited
    • 2021TQM, employee outcomes and performance: the contingency effect of environmental uncertainty20 cited
    • 2017Being customer-centric through CRM metrics in the B2B market: the case of maritime shipping16 cited