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Triggers and inhibitors of illegitimate customer complaining behavior
16 references·0 citing·42 second hop
Triggers and inhibitors of illegitimate customer complaining behavior (2014)Triggers and inhibitors of illegitimate c…The Dishonesty of Honest People: A Theory of Self-Concept Maintenance (2008)The Dishonesty of Honest Peop…Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory (2008)Basics of Qualitative Researc…Jaycustomer behavior: an exploration of types and motives in the hospitality industry (2004)Jaycustomer behavior: an expl…The Consequences of Dysfunctional Customer Behavior (2003)The Consequences of Dysfuncti…Repercussions of promoting an ideology of consumption: consumer misbehavior (2002)Repercussions of promoting an…Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Basics of qualitative researc…Sanction Threats and Appeals to Morality: Testing a Rational Choice Model of Corporate Crime (1996)Sanction Threats and Appeals …Complaints and complaining: Functions, antecedents, and consequences. (1996)Complaints and complaining: F…Ethical decision making: A review of the empirical literature (1994)Ethical decision making: A re…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect (1993)The effects of satisfaction a…Basics of Qualitative Research (1992)Basics of Qualitative ResearchThe Intuitive Psychologist And His Shortcomings: Distortions in the Attribution Process (1977)The Intuitive Psychologist An…The Economic Approach to Human Behavior (1976)The Economic Approach to Huma…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The Discovery of Grounded The…The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded The…Generalized expectancies for internal versus external control of reinforcement. (1966)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)Social Identity and Self-Categorization Processes in Organizational Contexts (2000)Warmth and Competence as Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map (2008)Handbook of theories of social psychology (2012)Researching Lived Experience: Human Science for an Action Sensitive Pedagogy (1990)Narrative Inquiry: Experience and Story in Qualitative Research (1999)Using thematic analysis in psychology (2006)Document Analysis as a Qualitative Research Method (2009)Seeking Qualitative Rigor in Inductive Research (2012)SCRIPTS, PLANS, GOALS, AND UNDERSTANDING (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Technology Infusion in Service Encounters (2000)Customer repurchase intention (2003)A Contingency Framework for Understanding Ethical Decision Making in Marketing (1985)Ethical Decision Making in Organizations: A Person-Situation Interactionist Model (1986)Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model (1991)Destination Competitiveness: Determinants and Indicators (2003)A Review of The Empirical Ethical Decision-Making Literature: 1996–2003 (2005)The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy (2020)Crime and Punishment: An Economic Approach (1968)I knew it would happen (1975)The case for motivated reasoning. (1990)Testing a social-cognitive model of moral behavior: The interactive influence of situations and moral identity centrality. (2009)Identity, Morals, and Taboos: Beliefs as Assets * (2011)LIES IN DISGUISE-AN EXPERIMENTAL STUDY ON CHEATING (2013)Theory Building From Cases: Opportunities And Challenges (2007)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Sample Size in Qualitative Interview Studies (2015)The Discovery of Grounded Theory (2017)The four elementary forms of sociality: Framework for a unified theory of social relations. (1992)Beyond SES: A Resource Model of Political Participation (1995)Economic Action and Social Structure: The Problem of Embeddedness (2002)How Many Interviews Are Enough? (2005)Characteristics of Qualitative Descriptive Studies: A Systematic Review (2016)Routledge Handbook of Qualitative Research in Sport and Exercise (2016)Strategies for Theorizing from Process Data (1999)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)Theory Construction in Qualitative Research (2012)
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  • 1998Basics of qualitative research : techniques and procedures for developing grounded theory38,622 cited
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  • 1996Complaints and complaining: Functions, antecedents, and consequences.439 cited

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Repercussions of promoting an ideology of consumption: consumer misbehavior
428 cited
  • 2004Jaycustomer behavior: an exploration of types and motives in the hospitality industry354 cited
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