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Impact of Product Quality, Service Quality and Contextual Experience on Customer Perceived Value and Future Buying Intentions
16 references·6 citing·41 second hop
Impact of Product Quality, Service Quality and Contextual Experience on Customer Perceived Value and Future Buying Intentions (2012)Impact of Product Quality, Service Qualit…Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market (2009)Relative impacts from product…Incorporating consumers' motivations into the theory of reasoned action (2005)Incorporating consumers' moti…The Experience Economy and Commercial Experiences (2004)The Experience Economy and Co…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Themed flagship brand stores in the new millennium (2002)Themed flagship brand stores …The effect of dynamic retail experiences on experiential perceptions of value: an internet and catalog comparison☆ ☆Charla Mathwick is Assistant Professor of Marketing at Portland State University. Naresh Malhotra is Regents’ Professor at Georgia Institute of Technology. Edward Rigdon is Associate Professor of Marketing at Georgia State University. This article is based on the first author’s doctoral dissertation at Georgia Institute of Technology. 1 1We want to thank three anonymous reviewers and the special issue editors for their many helpful suggestions. (2002)The effect of dynamic retail …Customer familiarity and its effects on satisfaction and behavioral intentions (2002)Customer familiarity and its …Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Consumer behavior, 7th ed (2000)Consumer behavior, 7th edThe experience economy: work is theatre & every business a stage (1999)The experience economy: work …Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…Quality control principles, practice and administration (1965)Quality control principles, p…Quality-Control Handbook. (1952)Quality-Control Handbook.ANTESEDEN PENINGKATAN PENGGUNAAN ONLINE FOOD DELIVERY PADA MASA PANDEMI COVID-19 (2021)ANTESEDEN PENINGKATAN PENGGUN…“I am Delighted!”: The Effect of Perceived Customer Value on Repurchase and Advocacy Intention in B2B Express Delivery Services (2021)“I am Delighted!”: The Effect…Service quality, experiential value and repurchase intention for medical cosmetology clinic: moderating effect of Generation (2018)Service quality, experiential…Product and Service Quality Analysis: An Empirical Study of Customer Satisfaction in a Bakery (2018)Product and Service Quality A…What matters to infrequent customers: a pragmatic approach to understanding perceived value and intention to revisit trendy coffee café (2016)What matters to infrequent cu…Pengaruh Kualitas Produk, Kualitas Pelayanan Dan Harga Terhadap Keputusan Pembelian Konsumen D'stupid Baker Spazio Graha Family Surabaya (2015)Pengaruh Kualitas Produk, Kua…Flow: the psychology of optimal experience (1990)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Simulacra and Simulation (1995)The Impact of Brand Commitment on Loyalty to Retail Service Brands (2005)The fairyland of Second Life: Virtual social worlds and how to use them (2009)Semiotic Structure and the Legitimation of Consumption Practices: The Case of Casino Gambling (2010)The Framing of Decisions and the Psychology of Choice (1981)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Measuring Experience Economy Concepts: Tourism Applications (2007)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Hedonic shopping motivations (2003)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Co‐creating unique value with customers (2004)Managing the co-creation of value (2007)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Customer Engagement (2011)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)Evolving to a New Dominant Logic for Marketing (2003)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Process Capability Indices. (1995)On theory in operations management (1998)THE LAW OF CRIME CONCENTRATION AND THE CRIMINOLOGY OF PLACE* (2015)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1952Quality-Control Handbook.2,849 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2002The effect of dynamic retail experiences on experiential perceptions of value: an internet and catalog comparison☆ ☆Charla Mathwick is Assistant Professor of Marketing at Portland State University. Naresh Malhotra is Regents’ Professor at Georgia Institute of Technology. Edward Rigdon is Associate Professor of Marketing at Georgia State University. This article is based on the first author’s doctoral dissertation at Georgia Institute of Technology. 1 1We want to thank three anonymous reviewers and the special issue editors for their many helpful suggestions.500 cited
  • 2002Themed flagship brand stores in the new millennium421 cited
  • 2000Consumer behavior, 7th ed408 cited
  • 2004The Experience Economy and Commercial Experiences

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318 cited
  • 2002Customer familiarity and its effects on satisfaction and behavioral intentions237 cited
  • 2005Incorporating consumers' motivations into the theory of reasoned action190 cited
  • 1965Quality control principles, practice and administration182 cited
  • 2009Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market116 cited
  • Cited by

    • 2018Service quality, experiential value and repurchase intention for medical cosmetology clinic: moderating effect of Generation38 cited
    • 2021“I am Delighted!”: The Effect of Perceived Customer Value on Repurchase and Advocacy Intention in B2B Express Delivery Services31 cited
    • 2016What matters to infrequent customers: a pragmatic approach to understanding perceived value and intention to revisit trendy coffee café27 cited
    • 2018Product and Service Quality Analysis: An Empirical Study of Customer Satisfaction in a Bakery21 cited
    • 2015Pengaruh Kualitas Produk, Kualitas Pelayanan Dan Harga Terhadap Keputusan Pembelian Konsumen D'stupid Baker Spazio Graha Family Surabaya15 cited
    • 2021ANTESEDEN PENINGKATAN PENGGUNAAN ONLINE FOOD DELIVERY PADA MASA PANDEMI COVID-199 cited