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Customer Satisfaction: A Comparative Analysis of Public and Private Sector Banks in India
6 references·3 citing·34 second hop
Customer Satisfaction: A Comparative Analysis of Public and Private Sector Banks in India (2012)Customer Satisfaction: A Comparative Anal…CUSTOMER EXPECTATIONS AND PERCEPTIONS ACROSS THE INDIAN BANKING INDUSTRY AND THE RESULTANT FINANCIAL IMPLICATIONS (2009)CUSTOMER EXPECTATIONS AND PER…A study of bank selection decisions in Singapore using the Analytical Hierarchy Process (2000)A study of bank selection dec…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…Customer Preferences for Financial Services: An Analysis (1994)Customer Preferences for Fina…The Youth Market for Financial Services (1991)The Youth Market for Financia…Services Used and Factors Considered Important in Selecting a Bank: An Investigation across Diverse Demographic Segments (1986)Services Used and Factors Con…Service quality and customer satisfaction: An empirical analysis of banking sector in Goa (2018)Service quality and customer …Customer's satisfaction in public and private sector banks in India: A comparative study. (2018)Customer's satisfaction in pu…A model for evaluation of customer satisfaction with banking service quality in an uncertain environment (2016)A model for evaluation of cus…Optimization by the Analytic Hierarchy Process (1979)Decision making for leaders (1985)The Analytic Hierarchy Process (1985)Evaluation of alternative fuels for residential heating in Turkey using analytic network process (ANP) with group decision-making (2004)Using analytic hierarchy process (AHP) to improve human performance: An application of multiple criteria decision making problem (2004)Fuzzy performance evaluation in Turkish Banking Sector using Analytic Hierarchy Process and TOPSIS (2009)Bank Selection Decisions and Market Segmentation (1976)Bank selection criteria employed by college students in Bahrain: an empirical analysis (2001)Corporate marketing and service brands ‐ Moving beyond the fast‐moving consumer goods model (2001)A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard (2009)Strategic Management and Marketing in the Service Sector (1984)Putting the Service-Profit Chain to Work (1994)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Relationship Marketing Outcomes (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Fuzzy Sets and Systems - Theory and Applications (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Applications of the extent analysis method on fuzzy AHP (1996)Extended process failure mode and effect analysis (PFMEA) for the automotive industry: The FSQC-PFMEA (2018)Optimized Deep Neural Network Based Predictive Model for Customer Attrition Analysis in the Banking Sector (2019)Employee ambidexterity and adaptive resources in the face of digital HRM changes: evidence from frontline banking staff (2025)Measuring Service Quality in the Banking Industry: A Hong Kong Based Study (2013)The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking (2013)Understanding Customer Satisfaction of Internet Banking: A Case Study In Malacca (2016)An Analytical Study on Trends and Progress of Indian banking Industry (2015)Impact of service quality on customer satisfaction in private and public sector banks (2016)Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior (2000)Consumer expectations of online information provided by bank websites (2002)Predicting customer retention and profitability by using random forests and regression forests techniques (2005)The youth market for internet banking services: perceptions, attitude and behaviour (2010)The Impact of Service Quality on Customer Satisfaction and Loyalty in Indian Banking Sector: An Empirical Study through SERVPERF (2012)SERVQUAL and SERVPERF: A Review of Measures in Services Marketing Research (2013)Measuring of job satisfaction: the use of quality of work life factors (2019)
this work references cited by second hop

References

  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,913 cited
  • 1994Customer Preferences for Financial Services: An Analysis203 cited
  • 2000A study of bank selection decisions in Singapore using the Analytical Hierarchy Process173 cited
  • 1986Services Used and Factors Considered Important in Selecting a Bank: An Investigation across Diverse Demographic Segments158 cited
  • 1991The Youth Market for Financial Services70 cited
  • 2009CUSTOMER EXPECTATIONS AND PERCEPTIONS ACROSS THE INDIAN BANKING INDUSTRY AND THE RESULTANT FINANCIAL IMPLICATIONS46 cited

Cited by

  • 2016A model for evaluation of customer satisfaction with banking service quality in an uncertain environment27 cited
  • 2018Service quality and customer satisfaction: An empirical analysis of banking sector in Goa13 cited
  • 2018Customer's satisfaction in public and private sector banks in India: A comparative study.11 cited

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