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Importance of logistics services attributes influencing customer satisfaction
16 references·0 citing·42 second hop
Importance of logistics services attributes influencing customer satisfaction (2015)Importance of logistics services attribut…The logistics capabilities scale for logistics service providers (2012)The logistics capabilities sc…Compatible weighting method with rank order centroid: Maximum entropy ordered weighted averaging approach (2011)Compatible weighting method w…The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context (2010)The impact of service encount…Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships (2010)Service quality and its relat…Investigating the influence of velocity performance on satisfaction with third party logistics service (2009)Investigating the influence o…Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality (2009)Customer Satisfaction Evaluat…Customer Satisfaction Evaluation (2009)Customer Satisfaction Evaluat…Service quality gaps of business customers in the shipping industry (2008)Service quality gaps of busin…Customer satisfaction and service quality measurement in Indian call centres (2008)Customer satisfaction and ser…Measuring service quality in b2b services: an evaluation of the SERVQUAL scalevis‐à‐visthe INDSERV scale (2005)Measuring service quality in …Gaining Competitive Advantages: Analyzing the Gap between Expectations and Perceptions of Service Quality (2003)Gaining Competitive Advantage…Weight approximations in multi‐attribute decision models (2002)Weight approximations in mult…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Decision Quality Using Ranked Attribute Weights (1996)Decision Quality Using Ranked…Strategic marketing for nonprofit organizations (1985)Strategic marketing for nonpr…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Linear models in decision making. (1974)A comparison of weight approximation techniques in multiattribute utility decision making (1981)Decision analysis and behavioral research (1986)SMAA-2: Stochastic Multicriteria Acceptability Analysis for Group Decision Making (2001)Integration of correlations with standard deviations for determining attribute weights in multiple attribute decision making (2009)A new method for elicitation of criteria weights in additive models: Flexible and interactive tradeoff (2015)The Analytic Hierarchy Process (1985)On ordered weighted averaging aggregation operators in multicriteria decisionmaking (1988)Decisions with Multiple Objectives: Preferences and Value Tradeoffs. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1996Decision Quality Using Ranked Attribute Weights675 cited
  • 1985Strategic marketing for nonprofit organizations536 cited
  • 2002Weight approximations in multi‐attribute decision models217 cited
  • 2009Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality207 cited
  • 2005Measuring service quality in b2b services: an evaluation of the SERVQUAL scalevis‐à‐visthe INDSERV scale183 cited
  • 2010Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships147 cited
  • 2009Customer Satisfaction Evaluation141 cited
  • 2011Compatible weighting method with rank order centroid: Maximum entropy ordered weighted averaging approach120 cited
  • 2008Customer satisfaction and service quality measurement in Indian call centres105 cited
  • 2008Service quality gaps of business customers in the shipping industry105 cited
  • 2010The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context69 cited
  • 2009Investigating the influence of velocity performance on satisfaction with third party logistics service57 cited

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  • 2012The logistics capabilities scale for logistics service providers32 cited
  • 2003Gaining Competitive Advantages: Analyzing the Gap between Expectations and Perceptions of Service Quality29 cited
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