SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The Relationship between Shopping Mall Attributes, Customer Satisfaction and Positive Word-of-mouth: China Visitors in Hong Kong
16 references·5 citing·38 second hop
The Relationship between Shopping Mall Attributes, Customer Satisfaction and Positive Word-of-mouth: China Visitors in Hong Kong (2012)The Relationship between Shopping Mall At…A Beginner's Guide to Structural Equation Modeling (2015)A Beginner's Guide to Structu…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…Service quality and satisfaction – the moderating role of value (2000)Service quality and satisfact…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Excitement at the mall: Determinants and effects on shopping response (1998)Excitement at the mall: Deter…Can guanxi be a source of sustained competitive advantage for doing business in China? (1998)Can guanxi be a source of sus…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Achieving business success in Confucian societies: The importance of guanxi (connections) (1996)Achieving business success in…Testing the Determinants of Microcomputer Usage via a Structural Equation Model (1995)Testing the Determinants of M…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…The survey research handbook (1990)The survey research handbookComparative fit indexes in structural models. (1990)Comparative fit indexes in st…Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: Inter…Principles of Marketing (1972)Principles of MarketingShopping Motives, Mall Attractiveness, and Visiting Patterns in Shopping Malls in the Middle East: A Segmentation Approach (2019)Shopping Motives, Mall Attrac…Integration of Recreational Spaces within Othaim Shopping Mall, Buraydah, Saudi Arabia (2016)Integration of Recreational S…A case study on shopping malls attributes for young consumers (2016)A case study on shopping mall…Analysis of Shopping Mall Attractiveness and Customer Loyalty (2015)Analysis of Shopping Mall Att…The Impact of Customer Experience toward Customer Satisfaction and Loyalty of Ciputra World Surabaya (2014)The Impact of Customer Experi…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Prospect Theory: An Analysis of Decision under Risk (1979)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Reporting Structural Equation Modeling and Confirmatory Factor Analysis Results: A Review (2006)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)The weirdest people in the world? (2010)Classifying Services to Gain Strategic Marketing Insights (1983)Understanding Service Convenience (2002)Effects of innovation types on firm performance (2011)
this work references cited by second hop

References

  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1981Culture's Consequences: International Differences in Work-Related Values20,532 cited
  • 2015A Beginner's Guide to Structural Equation Modeling6,602 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1972Principles of Marketing5,587 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • 1995Testing the Determinants of Microcomputer Usage via a Structural Equation Model1,159 cited
  • 1998Excitement at the mall: Determinants and effects on shopping response1,039 cited
  • 1990The survey research handbook1,024 cited
  • 1996Achieving business success in Confucian societies: The importance of guanxi (connections)857 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1998
Can guanxi be a source of sustained competitive advantage for doing business in China?
675 cited
  • 2000Service quality and satisfaction – the moderating role of value632 cited
  • Cited by

    • 2014The Impact of Customer Experience toward Customer Satisfaction and Loyalty of Ciputra World Surabaya25 cited
    • 2015Analysis of Shopping Mall Attractiveness and Customer Loyalty18 cited
    • 2016A case study on shopping malls attributes for young consumers17 cited
    • 2019Shopping Motives, Mall Attractiveness, and Visiting Patterns in Shopping Malls in the Middle East: A Segmentation Approach7 cited
    • 2016Integration of Recreational Spaces within Othaim Shopping Mall, Buraydah, Saudi Arabia1 cited