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User Satisfaction Using Webqual Instrument: A Research on Stock Exchange of Thailand (SET)
6 references·14 citing·49 second hop
User Satisfaction Using Webqual Instrument: A Research on Stock Exchange of Thailand (SET) (2008)User Satisfaction Using Webqual Instrumen…Assessing the quality of auction Web sites (2005)Assessing the quality of auct…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…MEASUREMENT OF USER SATISFACTION WITH WEB-BASED INFORMATION SYSTEMS: AN EMPIRICAL STUDY (2002)MEASUREMENT OF USER SATISFACT…AN INSTRUMENT FOR MEASURING CUSTOMER SATISFACTION TOWARD WEB SITES THAT MARKET DIGITAL PRODUCTS AND SERVICES (2001)AN INSTRUMENT FOR MEASURING C…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Determining Sample Size for Research Activities (1970)Determining Sample Size for R…User perceptions of cloud-based small business accounting software (2022)User perceptions of cloud-bas…Analisis Website Program Kreativitas Mahasiswa (PKM Center) Universitas Ahmad Dahlan Menggunakan WebQual 4.0 (2021)Analisis Website Program Krea…Analisis Kualitas Website Menggunakan Metode Webqual 4.0 Studi Kasus: MyBest E-learning System UBSI (2021)Analisis Kualitas Website Men…Website Quality Measurement of Higher Education Services Institution Region IV Using Webqual 4.0 Method (2020)Website Quality Measurement o…Penerapan Good School Governance (GSG) Dan Pengaruhnya Terhadap Efektifitas Pengelolaan Bantuan Operasional (BOS) Sekolah Dasar Kota Blitar (2020)Penerapan Good School Governa…Loyalty of young female Arabic customers towards recommendation agents: A new model for B2C E-commerce (2020)Loyalty of young female Arabi…Looking for the Definition of Website Quality (2020)Looking for the Definition of…Aplikasi Model DeLone and McLean untuk Mengukur Keberhasilan Sistem Informasi Penelitian dan Pengabdian Masyarakat di Universitas Brawijaya (2020)Aplikasi Model DeLone and McL…Measuring User Assessments and Expectations: The Use of WebQual 4.0 Method and Importance-Performance Analysis (IPA) to Evaluate the Quality of School Websites (2019)Measuring User Assessments an…Evaluating Web Quality and Its Influential Factors in Higher Education: A Comparative Study (2019)Evaluating Web Quality and It…Pengaruh Kualitas Website (Webqual 4.0) Terhadap Penggunaan Kembali (2018)Pengaruh Kualitas Website (We…Developing a Website Service Quality Scale: A Confirmatory Factor Analytic Approach (2017)Developing a Website Service …Analysis of Website Quality, Brand Awareness on Trust and its Impact on Customer Loyalty (2016)Analysis of Website Quality, …Analisa Website Puslit Indonesia Dengan Menggunakan Webqual Untuk Pengukuran Kualitas Website (2013)Analisa Website Puslit Indone…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Validation Guidelines for IS Positivist Research (2004)Delivering quality service: balancing customer perceptions and expectations (1990)Information Systems Success: The Quest for the Dependent Variable (1992)The Nature and Determinants of Customer Expectations of Service (1993)e-GovQual: A multiple-item scale for assessing e-government service quality (2011)Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Customer Loyalty Model for E-Service Context. (2003)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Generic technology‐based service quality dimensions in banking (2011)Foundations of Behavioral Research (1974)Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)The Measurement of End-User Computing Satisfaction (1988)User Satisfaction: An Overarching Measure of Enterprise System Success (2005)Life cycle cost based procurement decisions (2007)Measuring instructors continued intention to reuse Google Classroom in Iraq: a mixed-method study during COVID-19 (2020)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Service Convenience and Post-Purchase Behaviour of Online Buyers: An Empirical Study (2018)Toward the e-loyalty of digital library users: investigating the role of e-service quality and e-trust in digital economy (2021)Why consumers behaved impulsively during COVID-19 pandemic? (2022)User Acceptance of Information Technology: Toward A Unified View1 (2003)PLS-SEM: Indeed a Silver Bullet (2011)Investigating online social media users’ behaviors for social commerce recommendations (2021)The impact of coronavirus pandemic (COVID-19) on education: The role of virtual and remote laboratories in education (2021)Unraveling customer repurchase intention in OFDL context: An investigation using a hybrid technique of SEM and fsQCA (2023)A technique for measurement of attitudes (1932)Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchange (2003)Evaluating the information quality of Web sites: A methodology based on fuzzy computing with words (2006)Using WebQual 4.0 For Measuring Quality of E-learning Services During COVID-19 Pandemic (2020)Payroll Information System Design Using Waterfall Method (2022)The Impact of Website Quality on Online Purchase Intention: The Mediating Effect of e-WOM, Jordan Context (2023)Pembelajaran Pada Masa Pandemi Covid-19 (2020)The COVID-19 Pandemic: Technology use to Support the Wellbeing of Children (2020)Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Pengguna Aplikasi MyARS Menggunakan Metode Webqual 4.0 (2021)The impact of culture and governance on corporate social reporting (2005)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Sample Size for Survey Research: Review and Recommendations (2020)
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References

  • 1970Determining Sample Size for Research Activities18,904 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 2001AN INSTRUMENT FOR MEASURING CUSTOMER SATISFACTION TOWARD WEB SITES THAT MARKET DIGITAL PRODUCTS AND SERVICES226 cited
  • 2005Assessing the quality of auction Web sites153 cited
  • 2002MEASUREMENT OF USER SATISFACTION WITH WEB-BASED INFORMATION SYSTEMS: AN EMPIRICAL STUDY89 cited

Cited by

  • 2020Loyalty of young female Arabic customers towards recommendation agents: A new model for B2C E-commerce78 cited
  • 2017Developing a Website Service Quality Scale: A Confirmatory Factor Analytic Approach72 cited
  • 2021Analisis Kualitas Website Menggunakan Metode Webqual 4.0 Studi Kasus: MyBest E-learning System UBSI47 cited
  • 2020Website Quality Measurement of Higher Education Services Institution Region IV Using Webqual 4.0 Method37 cited
  • 2022User perceptions of cloud-based small business accounting software15 cited
  • 2020Looking for the Definition of Website Quality14 cited
  • 2016Analysis of Website Quality, Brand Awareness on Trust and its Impact on Customer Loyalty13 cited
  • 2019Evaluating Web Quality and Its Influential Factors in Higher Education: A Comparative Study

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9 cited
  • 2018Pengaruh Kualitas Website (Webqual 4.0) Terhadap Penggunaan Kembali8 cited
  • 2019Measuring User Assessments and Expectations: The Use of WebQual 4.0 Method and Importance-Performance Analysis (IPA) to Evaluate the Quality of School Websites7 cited
  • 2020Aplikasi Model DeLone and McLean untuk Mengukur Keberhasilan Sistem Informasi Penelitian dan Pengabdian Masyarakat di Universitas Brawijaya7 cited
  • 2013Analisa Website Puslit Indonesia Dengan Menggunakan Webqual Untuk Pengukuran Kualitas Website6 cited
  • 2021Analisis Website Program Kreativitas Mahasiswa (PKM Center) Universitas Ahmad Dahlan Menggunakan WebQual 4.05 cited
  • 2020Penerapan Good School Governance (GSG) Dan Pengaruhnya Terhadap Efektifitas Pengelolaan Bantuan Operasional (BOS) Sekolah Dasar Kota Blitar4 cited