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Service Convenience and Post-Purchase Behaviour of Online Buyers: An Empirical Study · Study

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ArticleService Convenience and Post-Purchase Behaviour of Online Buyers: An Empirical Study

Mohd Afaq Khan2018

Article2018

Service Convenience and Post-Purchase Behaviour of Online Buyers: An Empirical Study

Mohd Afaq Khan · Sablu Khan

33 citations·0/0 files stored·Journal of Service Science Research

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Technology Adoption and User Behaviour

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References

1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 1996The Behavioral Consequences of Service Quality 1999Whence Consumer Loyalty?1998Modern Methods for Business Research 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment 1999Whence Consumer Loyalty?1997Customer value: The next source for competitive advantage 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations

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Year2018

Typearticle

Published2018-12-01

VenueJournal of Service Science Research

ISSN-L2093-0720

Languageen

Citations33

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s12927-018-0006-x

openalex_workW2908708353

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