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The Global Public Management Revolution
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  • 2008Global Public Policy, Transnational Policy Communities, and Their Networks554 cited
  • 2012A public value perspective for ICT enabled public sector reforms: A theoretical reflection547 cited
  • 2008Building Theory and Empirical Evidence about Public Service Motivation368 cited
  • 2017Conditions for innovation in public sector organizations320 cited
  • 2013ADMINISTRATIVE LEADERSHIP THEORY: A REASSESSMENT AFTER 10 YEARS279 cited
  • 2008The Color of Devolution: Race, Federalism, and the Politics of Social Control256 cited
  • 2007Pieces of a Puzzle: Linking Government Performance, Citizen Satisfaction, and Trust235 cited
  • 2007Electronic government: Rethinking channel management strategies230 cited
  • 2007Managerial Effectiveness of Government Performance Measurement: Testing a Middle‐Range Model221 cited
  • 2013Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration209 cited
  • 2009Modelos organizacionais e reformas da administração pública198 cited
  • 2006Does Performance Budgeting Work? An Examination of the Office of Management and Budget’s PART Scores198 cited
  • 2005The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration194 cited
  • 2007

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Bureaucracy in a democratic state: a governance perspective
181 cited
  • 2020Government Openness and Public Trust: The Mediating Role of Democratic Capacity180 cited
  • 2014Goals, Trust, Participation, and Feedback: Linking Internal Management With Performance Outcomes177 cited