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Product Service Systems: Exploring Service Operations Strategies
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Product Service Systems: Exploring Service Operations Strategies (2010)Product Service Systems: Exploring Servic…The PSO triangle: designing product, service and organisation to create value (2009)The PSO triangle: designing p…Integrating products and services through life: an aerospace experience (2009)Integrating products and serv…A new partial pooling structure for spare parts networks (2009)A new partial pooling structu…Forecasting intermittent demand: a comparative study (2008)Forecasting intermittent dema…State-of-the-art in product-service systems (2007)State-of-the-art in product-s…Performance Contracting in After-Sales Service Supply Chains (2007)Performance Contracting in Af…Winning in the aftermarket (2006)Winning in the aftermarketMulti-item spare parts systems with lateral transshipments and waiting time constraints (2005)Multi-item spare parts system…A Staffing Algorithm for Call Centers with Skill-Based Routing (2005)A Staffing Algorithm for Call…Agile workforce evaluation: a framework for cross-training and coordination (2004)Agile workforce evaluation: a…Managing the transition from products to services (2003)Managing the transition from …MANAGING PRODUCT VARIETY: AN INTEGRATIVE REVIEW AND RESEARCH DIRECTIONS (2003)MANAGING PRODUCT VARIETY: AN …Customer support and new product development ‐ An exploratory study (2001)Customer support and new prod…The interaction of location and inventory in designing distribution systems (2000)The interaction of location a…Go Downstream: The New Profit Imperative in Manufacturing (1999)Go Downstream: The New Profit…Competing in Product and Service: A Product Life-Cycle Model (1997)Competing in Product and Serv…The Discovery of Grounded Theory: Strategies for Qualitative Research. 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References

  • 2003Managing the transition from products to services2,328 cited
  • 2007State-of-the-art in product-service systems1,978 cited
  • 1999Go Downstream: The New Profit Imperative in Manufacturing1,068 cited
  • 2007Performance Contracting in After-Sales Service Supply Chains520 cited
  • 2006Winning in the aftermarket462 cited
  • 2003MANAGING PRODUCT VARIETY: AN INTEGRATIVE REVIEW AND RESEARCH DIRECTIONS379 cited
  • 2004Agile workforce evaluation: a framework for cross-training and coordination306 cited
  • 2005A Staffing Algorithm for Call Centers with Skill-Based Routing251 cited
  • 2009The PSO triangle: designing product, service and organisation to create value246 cited
  • 1997Competing in Product and Service: A Product Life-Cycle Model214 cited
  • 2000The interaction of location and inventory in designing distribution systems206 cited
  • 2001Customer support and new product development ‐ An exploratory study194 cited
  • 2009Integrating products and services through life: an aerospace experience186 cited
  • 2008Forecasting intermittent demand: a comparative study183 cited
  • 2005Multi-item spare parts systems with lateral transshipments and waiting time constraints

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146 cited
  • 2009A new partial pooling structure for spare parts networks141 cited
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