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Organization and Staff Renewal Using Assessment

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References

1992The balanced scorecard : measures that drive performance12,082 cited
1992The balanced scorecard--measures that drive performance.7,979 cited
1999First, Break All the Rules: What the World's Greatest Managers Do Differently835 cited
1984The change masters : innovation and entrepreneurship in the American corporation594 cited
2001Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.45 cited

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2004Organizational Development, Leadership, Change, and the Future of Libraries41 cited
2014Measuring Individual and Organizational Knowledge Activities in Academic Libraries with Multilevel Analysis21 cited

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