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Investigating relationships between relationship quality, customer loyalty and cooperation
16 references·0 citing·39 second hop
Investigating relationships between relationship quality, customer loyalty and cooperation (2011)Investigating relationships between relat…The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)The effect of perceived servi…Relationship value and relationship quality (2006)Relationship value and relati…Measuring the quality of relationships in consumer services: an empirical study (2003)Measuring the quality of rela…An examination of the relationship between trust, commitment and relationship quality (2002)An examination of the relatio…Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Investments in Consumer Relat…An Empirical Investigation of Ex Post Transaction Costs in Franchised Distribution Channels (1999)An Empirical Investigation of…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The value concept and relationship marketing (1996)The value concept and relatio…An experimental investigation of satisfaction and commitment in marketing channels: The role of trust and dependence (1996)An experimental investigation…The Effects of Supplier Fairness on Vulnerable Resellers (1995)The Effects of Supplier Fairn…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty (1993)An Examination of the Effect …Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Exploiting Niches Using Relationship Marketing (1992)Exploiting Niches Using Relat…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Relationship quality: a critical literature review and research agenda (2009)Product and relationship quality influence on customer commitment and loyalty in B2B manufacturing relationships (2010)Value of corporate social responsibility for multiple stakeholders and social impact – Relationship marketing perspective (2022)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Framing of Decisions and the Psychology of Choice (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Economic Action and Social Structure: The Problem of Embeddedness (1985)Communication Strategies in Marketing Channels: A Theoretical Perspective (1990)Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness (1997)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer satisfaction with services: putting perceived value into the equation (2000)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Assessing Measurement Invariance in Cross‐National Consumer Research (1998)E-commerce: the role of familiarity and trust (2000)On the Evaluation of Structural Equation Models (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)A Theory of Cognitive Dissonance (1957)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Communication and Control Processes in the Delivery of Service Quality (1988)The Structure of Commitment in Exchange (1995)The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective (2005)The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)Tourist satisfaction a cognitive-affective model (2008)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations1,895 cited
  • 1995The Effects of Supplier Fairness on Vulnerable Resellers1,400 cited
  • 1993An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty893 cited
  • 2006Relationship value and relationship quality763 cited
  • 2003Measuring the quality of relationships in consumer services: an empirical study708 cited
  • 2010The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings685 cited
  • 1996An experimental investigation of satisfaction and commitment in marketing channels: The role of trust and dependence583 cited
  • 2002An examination of the relationship between trust, commitment and relationship quality

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518 cited
  • 1992Exploiting Niches Using Relationship Marketing464 cited
  • 1999An Empirical Investigation of Ex Post Transaction Costs in Franchised Distribution Channels387 cited
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