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Kundenorientierung verhaltenswissenschaftlich gesehen
16 references·1 citing·34 second hop
Kundenorientierung verhaltenswissenschaftlich gesehen (1997)Kundenorientierung verhaltenswissenschaft…Mind, Self, and Society (2015)Mind, Self, and SocietyMarketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Kundenbindung als Marketingziel (1996)Kundenbindung als Marketingzi…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Reengineering the Corporation (1993)Reengineering the CorporationThe Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Perspective taking as a predictor of marital adjustment. (1990)Perspective taking as a predi…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Empathy: Review of available measures. (1985)Empathy: Review of available …Measuring individual differences in empathy: Evidence for a multidimensional approach. (1983)Measuring individual differen…In Search of Excellence: Lessons from America's Best-Run Companies. By Thomas J. Peters and Robert H. Waterman, Jr. New York: Harper & Row, 1982 (1983)In Search of Excellence: Less…Ersatz egocentrism: A reply to H. Borke. (1972)Ersatz egocentrism: A reply t…A measure of emotional empathy1 (1972)A measure of emotional empath…Development of an empathy scale. (1969)Development of an empathy sca…Kundenorientierung von Mitarbeitern: Forschungsstand und -perspektiven (2008)Kundenorientierung von Mitarb…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Review of Psychometric theory (2nd ed.). (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Manual for the Wechsler Adult Intelligence Scale. (1955)The revised UCLA Loneliness Scale: Concurrent and discriminant validity evidence. (1980)Social dominance orientation: A personality variable predicting social and political attitudes. (1994)Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research (2000)High Self‐Control Predicts Good Adjustment, Less Pathology, Better Grades, and Interpersonal Success (2004)Organizational Strategy, Structure, and Process (1978)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Organizational culture and leadership (1993)The Discovery of Grounded Theory (2017)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)The necessary and sufficient conditions of therapeutic personality change. (1957)A new scale of social desirability independent of psychopathology. (1960)An approach to environmental psychology (1974)Perceived locus of causality and internalization: Examining reasons for acting in two domains. (1989)Emotional Intelligence (1990)The Capabilities of Market-Driven Organizations (1994)A Natural-Resource-Based View of the Firm (1995)Computing Productivity: Firm-Level Evidence (2003)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)A pedagogy of Multiliteracies Designing Social Futures (1996)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Qualitative Analysis for Social Scientists (1987)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)
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References

  • 2015Mind, Self, and Society12,408 cited
  • 1983Measuring individual differences in empathy: Evidence for a multidimensional approach.11,082 cited
  • 1990The Effect of a Market Orientation on Business Profitability9,642 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications9,157 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1993Reengineering the corporation: A manifesto for business revolution6,469 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
  • 1993Reengineering the Corporation2,520 cited
  • 1972A measure of emotional empathy12,480 cited
  • 1969Development of an empathy scale.1,567 cited
  • 1983In Search of Excellence: Lessons from America's Best-Run Companies. By Thomas J. Peters and Robert H. Waterman, Jr. New York: Harper & Row, 19821,482 cited
  • 1990Perspective taking as a predictor of marital adjustment.239 cited
  • 1985Empathy: Review of available measures.236 cited
  • 1996Kundenbindung als Marketingziel226 cited

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  • 1972Ersatz egocentrism: A reply to H. Borke.126 cited
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    • 2008Kundenorientierung von Mitarbeitern: Forschungsstand und -perspektiven14 cited