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Complaint Behavior as a Factor in Cruise Line Losses

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References

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1999The development and growth of the cruise industry

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96 cited

2002The measurement of perceived differences in service quality — The case of health spas in Slovenia93 cited

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2022Tourist experience at port and town: assessing cruiser satisfaction during self-organized onshore excursions at Lautoka Port, Fiji, in 2018–20193 cited
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2019Globalization of the Cruise Industry: A Tale of Ships Part II - Asia Post 19943 cited