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Tourism services quality (TourServQual) in Egypt
16 references·4 citing·33 second hop
Tourism services quality (TourServQual) in Egypt (2006)Tourism services quality (TourServQual) i…Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…Value management: an underlying framework (2000)Value management: an underlyi…Logistics and Supply Chain Management: Strategies for Reducing Cost and Improving Service (Second Edition) (1999)Logistics and Supply Chain Ma…An assessment of management systems and business performance in the UK food and drinks industry (1999)An assessment of management s…Knowledge Management and Innovation at 3M (1998)Knowledge Management and Inno…Hospitality service quality and the role of performance appraisal (1998)Hospitality service quality a…Leadership theory: past, present and future (1997)Leadership theory: past, pres…Logistics and Supply Chain Management: Strategies for Reducing Costs and Improving Services. (1994)Logistics and Supply Chain Ma…Strategy as stretch and leverage. (1993)Strategy as stretch and lever…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Delivering Quality Service (1990)Delivering Quality ServiceA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Marketing Research: An Applied Approach (1983)Marketing Research: An Applie…Quality, productivity, and competitive position (1982)Quality, productivity, and co…Quality planning and analysis (1970)Quality planning and analysisTotal quality control (1961)Total quality controlAscertaining service quality and medical practitioners' sensitivity towards surgical instruments using SERVQUAL (2020)Ascertaining service quality …Religious tourism – a review of the literature (2018)Religious tourism – a review …Assessing service quality in secondary schools: the case of Jordan (2016)Assessing service quality in …Cultural comparison of tourists' safety perception in relation to trip satisfaction (2009)Cultural comparison of touris…Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Residents' attitudes to tourism development: the case of Cyprus (1996)Instituting the Marketing Concept in a Multinational Setting: The Role of National Culture (2001)The Coexistence of Competition and Cooperation between Networks: Implications from Two Taiwanese Healthcare Networks* (2008)Optimal Lot Sizing, Process Quality Improvement and Setup Cost Reduction (1986)INTEGRATED MANUFACTURING AND HUMAN RESOURCE MANAGEMENT: A HUMAN CAPITAL PERSPECTIVE. (1992)Performance measurement system design (1995)Service portraits in service research: a critical review (2005)A research manifesto for services science (2006)Foundations and Implications of a Proposed Unified Services Theory (2006)A Multistage Model of Customers' Assessments of Service Quality and Value (1991)Factors Affecting Trust in Market Research Relationships (1993)Critical service logic: making sense of value creation and co-creation (2012)The four roles of supply chain management in construction (2000)Supply chain management and advanced planning––basics, overview and challenges (2004)Supply chain management and the circular economy: towards the circular supply chain (2018)Process Capability Indices. (1995)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)A Resource-Based Theory of the Firm: Knowledge Versus Opportunism (1996)Contemporary Strategy Analysis (1998)Organizational Ambidexterity: Antecedents, Outcomes, and Moderators (2008)HUMAN RESOURCE MANAGEMENT, MANUFACTURING STRATEGY, AND FIRM PERFORMANCE. (1996)Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Innovation, organizational capabilities, and the born-global firm (2004)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1982Quality, productivity, and competitive position2,278 cited
  • 1994Logistics and Supply Chain Management: Strategies for Reducing Costs and Improving Services.1,662 cited
  • 1961Total quality control1,547 cited
  • 1990Delivering Quality Service1,326 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,086 cited
  • 1970Quality planning and analysis904 cited
  • 1993Strategy as stretch and leverage.769 cited
  • 1983Marketing Research: An Applied Approach422 cited
  • 1997Leadership theory: past, present and future365 cited
  • 1999Logistics and Supply Chain Management: Strategies for Reducing Cost and Improving Service (Second Edition)307 cited
  • 1998Knowledge Management and Innovation at 3M202 cited
  • 2000Value management: an underlying framework82 cited
  • 1999An assessment of management systems and business performance in the UK food and drinks industry31 cited
  • 1998

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Hospitality service quality and the role of performance appraisal
30 cited

Cited by

  • 2009Cultural comparison of tourists' safety perception in relation to trip satisfaction102 cited
  • 2018Religious tourism – a review of the literature92 cited
  • 2016Assessing service quality in secondary schools: the case of Jordan14 cited
  • 2020Ascertaining service quality and medical practitioners' sensitivity towards surgical instruments using SERVQUAL14 cited