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New rules for a new economy: employment and opportunity in postindustrial America
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  • 2010Occupations and the Structure of Wage Inequality in the United States, 1980s to 2000s279 cited
  • 2003HR strategy and competitive advantage in the service sector267 cited
  • 2010Analysing the ‘Black Box’ of HRM: Uncovering HR Goals, Mediators, and Outcomes in a Standardized Service Environment256 cited
  • 2016Who gets evicted? Assessing individual, neighborhood, and network factors233 cited
  • 2011Employment Stability in the U.S. Labor Market: Rhetoric versus Reality207 cited
  • 2009Service Science, Management, Engineering, and Design (SSMED)206 cited
  • 2010Toward a Science of Service Systems201 cited
  • 1999Are Career Jobs Headed for Extinction?198 cited
  • 2017Welcome to the Gig Economy: neoliberal industrial relations and the case of Uber180 cited
  • 1999A General, Yet Useful Theory of Information Systems170 cited
  • 2006What academic research tells us about service163 cited
  • 2006Beyond Profit? Sectoral Differences in High-Performance Work Practices155 cited
  • 2021Who fits into the digital workplace? Mapping digital self-efficacy and agility onto psychological traits144 cited
  • 2006Understanding service sector innovation141 cited

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  • 2003The Impact of the National Minimum Wage in Small Firms134 cited
  • 2003Labour Flexibility and Regional Development: The Role of Labour Market Intermediaries126 cited