SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Predicting overall service quality: a structural equation modelling approach
16 references·0 citing·29 second hop
Predicting overall service quality: a structural equation modelling approach (2002)Predicting overall service quality: a str…A Beginner's Guide to Structural Equation Modeling (2015)A Beginner's Guide to Structu…A Scaled Difference Chi-Square Test Statistic for Moment Structure Analysis (2001)A Scaled Difference Chi-Squar…Testing Structural Equation Models. (1995)Testing Structural Equation M…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Nature and Origins of Mass Opinion. (1993)The Nature and Origins of Mas…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…LISREL 7 : a guide to the program and applications (1989)LISREL 7 : a guide to the pro…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Structural Equations with Latent Variables (1989)Testing Structural Equation Models. (1994)The Positive and Negative Affect Schedule (PANAS): Construct validity, measurement properties and normative data in a large non‐clinical sample (2004)The short‐form version of the Depression Anxiety Stress Scales (DASS‐21): Construct validity and normative data in a large non‐clinical sample (2005)Construction and factorial validation of a short form of the Self‐Compassion Scale (2010)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Reporting Structural Equation Modeling and Confirmatory Factor Analysis Results: A Review (2006)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Beyond the Running Tally: Partisan Bias in Political Perceptions (2002)The Impact of Public Opinion on Public Policy: A Review and an Agenda (2003)The Psychology of Fake News (2021)
this work references cited by second hop

References

  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1995Testing Structural Equation Models.8,211 cited
  • 2015A Beginner's Guide to Structural Equation Modeling6,602 cited
  • 1993The Nature and Origins of Mass Opinion.5,169 cited
  • 2001A Scaled Difference Chi-Square Test Statistic for Moment Structure Analysis4,999 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1989LISREL 7 : a guide to the program and applications3,777 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

3,139 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • Cited by

    No citing works inside the corpus for this window.