Quality management concepts, principles, tools and philosophies

Nicholas Chileshe

13 citations0/0 files storedJournal of Engineering Design and Technology

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Purpose The main aim of this paper is to provide a practical approach for understanding the quality management (QM) terminology. Design/methodology/approach Using the existing QM measurement instruments available in literature, the terminology used is classified into constructs, practices and finally tools or techniques. QM may then be viewed as a combination of the three sets of terminology. This paper reports on the research which investigated the implementation of TQM within the constructional‐related SMEs. Findings The study classified the broad areas of where SMEs can align their TQM applications, into one of the following areas: customer‐oriented TQM, supplier‐oriented TQM, HRM‐oriented TQM, or process‐oriented. These four dimensions were deemed to be interrelated and mutually support each other. Originality/value This study contributes to clarifying the conflicting results being reported in the QM literature which inevitably leads to having different levels of analysis of QM. Accordingly, the strength of QM compared with other business philosophies should then focus on the practical methodology, namely the practices and techniques.

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References

1991The fifth discipline, the art and practice of the learning organization 1995Total quality management as competitive advantage: A review and empirical study 1989An Instrument for Measuring the Critical Factors of Quality Management 1994A framework for quality management research and an associated measurement instrument 1995Total Quality Management: Empirical, Conceptual, and Practical Issues 1999The relationship between total quality management practices and operational performance 1996Identification of the Critical Factors of TQM*1994DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE

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