References

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• 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
• 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
• 1994A framework for quality management research and an associated measurement instrument1,968 cited
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• 1999The relationship between total quality management practices and operational performance1,532 cited
• 1996Identification of the Critical Factors of TQM*1,023 cited
• 1994DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE851 cited
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• 1999EXPLODING THE MYTH: DO ALL QUALITY MANAGEMENT PRACTICES CONTRIBUTE TO SUPERIOR QUALITY PERFORMANCE?633 cited
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