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Cited by

• 2005Leadership best practices for sustaining quality in UK higher education from the perspective of the EFQM Excellence Model140 cited
• 2008ISO 14001 diffusion after the success of the ISO 9001 model135 cited
• 2002The need for education and training in the use of the EFQM model for quality management in UK higher education institutions128 cited
• 2006Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium‐sized enterprises117 cited
• 2000Quality is dead in Europe – long live excellence ‐ true or false?102 cited
• 2006How Quality Management models influence company results–Conclusions of an empirical study based on the Delphi method96 cited
• 2006Determinants of environmentally responsible operations: a review89 cited
• 2009ISO 9000 and ISO 14000 standards: A projection model for the decline phase89 cited
• 2004The relationship between quality and quality cost for a manufacturing company88 cited
• 2006A Delphi study on motivation for ISO 9000 and EFQM84 cited
• 2001Audit and self‐assessment in quality management: comparison and compatibility82 cited
• 2017The Association between E-Services Web Portals Information Quality and ICT Competence in the Jordanian Universities77 cited
• 2011ISO 9001 diffusion analysis according to activity sectors