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A passion for excellence

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Leadership and Management in Organizations Management and Organizational Practices Management Systems and Quality Improvement

Abstract

The authors divulge the three secrets of long-term excellence: superior customer or client service, innovation, and full use of the abilities of every company employee. But the one element linking these three is leadership, and the heart and soul of the concept is Management by Wandering About.

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1988UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES.1996STRATEGIC REFERENCE POINT THEORY 1992The icarus paradox: How exceptional companies bring about their own downfall 1993Linking market orientation and company performance: preliminary evidence on Kohli and Jaworski's framework 1985Shared values make a difference: An empirical test of corporate culture 1997The Role of Market Information in New Product Success/Failure 2000International service variants: airline passenger expectations and perceptions of service quality 2007Emotional Intelligence and Education: A critical review

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