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A passion for excellence
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A passion for excellence (1985)A passion for excellenceStudents as customers in higher education: reframing the debate (2016)Students as customers in high…The effects of customer and competitor orientations on performance in global markets: a contingency analysis (2007)The effects of customer and c…Emotional Intelligence and Education: A critical review (2007)Emotional Intelligence and Ed…The Effects of Creating Psychological Ownership on Physicians' Acceptance of Clinical Information Systems (2005)The Effects of Creating Psych…Valuing diversity: A tale of two organizations (2000)Valuing diversity: A tale of …International service variants: airline passenger expectations and perceptions of service quality (2000)International service variant…The Role of Market Information in New Product Success/Failure (1997)The Role of Market Informatio…STRATEGIC REFERENCE POINT THEORY (1996)STRATEGIC REFERENCE POINT THE…Customer satisfaction and the internal market (1995)Customer satisfaction and the…Linking market orientation and company performance: preliminary evidence on Kohli and Jaworski's framework (1993)Linking market orientation an…The icarus paradox: How exceptional companies bring about their own downfall (1992)The icarus paradox: How excep…The Impact of Top-Management Actions on Employee Attitudes and Perceptions (1990)The Impact of Top-Management …When clerks meet customers: A test of variables related to emotional expressions on the job. 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  • 1988UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES.605 cited
  • 1996STRATEGIC REFERENCE POINT THEORY457 cited
  • 1992The icarus paradox: How exceptional companies bring about their own downfall456 cited
  • 1993Linking market orientation and company performance: preliminary evidence on Kohli and Jaworski's framework438 cited
  • 1985Shared values make a difference: An empirical test of corporate culture343 cited
  • 1997The Role of Market Information in New Product Success/Failure297 cited
  • 2000International service variants: airline passenger expectations and perceptions of service quality277 cited
  • 2007Emotional Intelligence and Education: A critical review246 cited
  • 1995Customer satisfaction and the internal market230 cited
  • 2005The Effects of Creating Psychological Ownership on Physicians' Acceptance of Clinical Information Systems222 cited
  • 2000Valuing diversity: A tale of two organizations212 cited
  • 1990The Impact of Top-Management Actions on Employee Attitudes and Perceptions209 cited
  • 2007The effects of customer and competitor orientations on performance in global markets: a contingency analysis200 cited
  • 2016Students as customers in higher education: reframing the debate

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198 cited
  • 1989When clerks meet customers: A test of variables related to emotional expressions on the job.183 cited
  • 1987Differentiate with the 5th P: People182 cited