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ArticleCustomer Trust in the Salesperson

John E. Swan1999

Article1999

Customer Trust in the Salesperson

John E. Swan · Michael R. Bowers · Lynne D. Richardson

403 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Employee Performance and Motivation

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References

1994The Commitment-Trust Theory of Relationship Marketing 1997An Examination of the Nature of Trust in Buyer-Seller Relationships 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships 2010Satisfaction: a behavioral perspective on the consumer 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective 1991Meta-Analytic Procedures for Social Research 1994Meta-Analytic Procedures for Social Research.1982Meta-analysis in social research

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2007An analysis of antecedents and consequences of trust in a corporate brand 2004The Big Five Personality Traits and Individual Job Performance Growth Trajectories in Maintenance and Transitional Job Stages.2010The influence of corporate image, relationship marketing, and trust on purchase intention: the moderating effects of word‐of‐mouth 2004The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider 2020Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust

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Details

Year1999

Typearticle

Published1999-02-01

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations403

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0148-2963(97)00244-0

openalex_workW1544866813

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2012Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model

2012Examining the Effect of Tour Guide Performance, Tourist Trust, Tourist Satisfaction, and Flow Experience on Tourists' Shopping Behavior

2001Developing Loyal Customers with a Value-adding Sales Force: Examining Customer Satisfaction and the Perceived Credibility of Consultative Salespeople